Azure Artifact Signing Identity Verification - Change of Address

Question

Azure Artifact Signing Identity Verification - Change of Address

PizzaBlu 0

I have already set up artifact signing with my old address but I moved and updated my account to my new address. The individual identity verification step requires that it's info match the account; however, Au10tix ignores the change of address information on my government ID causing an error because the address does not match.

Au10tix expects me to go to Microsoft for support, and Microsoft expects me to pay $30/month to create support tickets for a service I'm already paying for. I have already wasted hours and hours of my life jumping through hoops for azure. This is the worst experience I have ever had with a product or service in my entire life.

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Answer 1

Hello PizzaBlu,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that you are having issues with the Azure Artifact Signing Identity Verification - Change of Address.

The verification failure is caused by one of two validated conditions: either your Azure billing address used by Artifact Signing is not yet fully corrected or approved, or Au10TIX is not accepting the changed-address information shown on the government ID during individual validation. For Public Individual validation, Artifact Signing uses the billing account details from the Azure subscription, and those values are read-only in the validation form. If the source billing details change, the existing validation request cannot be corrected in place and must be recreated. - https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart, https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-azure-account-profile, https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/manage-tax-information

Do the following to resolve the issue:

Confirm that the Azure billing or sold-to address is fully updated and approved in Cost Management + Billing before starting validation again. Some billing address updates require additional Microsoft verification before they are applied.
Create a brand-new Public Individual identity validation request, because the original request does not refresh editable identity details after it has been created. - https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart
Use a current utility bill or bank statement that shows the new address and exact legal name if Au10TIX does not accept the address change shown on the government ID. Microsoft’s Artifact Signing guidance allows the address to match a government-issued ID, utility bill, or bank statement. - https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart, https://learn.microsoft.com/en-us/azure/artifact-signing/faq
Use the same email address throughout the validation flow, including the email entered in the request and the Microsoft account used to open the validation link.
Escalate only after billing data is correct and the new request still fails via your Azure Portal, because at that point the issue is no longer customer-fixable and requires Azure Support review for Artifact Signing identity validation. Billing and subscription support is included for Azure customers, while technical support follows Azure support-plan entitlement. - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request, https://azure.microsoft.com/en-us/support/legal/faq/, https://azure.microsoft.com/en-us/support/plans/

After the billing address is correctly updated, a new identity validation request is created, and a matching proof-of-address document is used instead of the rejected changed-address ID, the validation path is aligned with Microsoft’s documented onboarding requirements and becomes the only reliable route to complete Artifact Signing onboarding successfully.

Use the below official Microsoft resources for the exact requirements and steps:

https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart
https://learn.microsoft.com/en-us/azure/artifact-signing/faq
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-azure-account-profile
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/manage-tax-information
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
https://azure.microsoft.com/en-us/support/legal/faq/
https://azure.microsoft.com/en-us/support/plans/

I hope this is helpful! Do not hesitate to let me know if you have any other questions, steps or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

PizzaBlu 0 Reputation points

2026-05-25T15:54:31.9966667+00:00

I have already updated both my Azure billing and sold-to address and I have already created a new Public Individual identity validation request for the new address.

I would absolutely love nothing more than to "Use a current utility bill or bank statement that shows the new address and exact legal name" however the Au10tix process does not let me submit additional documents and I do not see instructions on where to submit a those documents in any of the websites you've linked me to. Could you please clarify how I am supposed to submit those documents?

You also mention that "Billing and subscription support is included for Azure customers, while technical support follows Azure support-plan entitlement." I already began the process you linked me to and was previously told by the website that my issue of "the identity validation service is reading my ID incorrectly" was a """technical issue""" and not a "subscription support" issue, despite me paying for an artifact signing subscription, meaning I would have to pay for it separately.

Answer 2

Amira Bedhiafi 43,046 MVP Volunteer Moderator

Hello !

Thank you for posting on MS Learn Q&A.

For Artifact Signing individual identity validation, the details are taken from the Azure billing account and Microsoft documentation says those fields are read only in the validation form. If the account address was changed a new validation request may be required after the billing account information is fully updated.

Also, for individual validation, Microsoft expects a government issued ID with an address. If Au10tix is not accepting the change of address information on the ID the only practical path is to raise this with the Artifact Signing / identity validation team through Azure Support.

Creating multiple identity validation requests while one is still in progress usually does not help and validation cannot be expedited.

Amira Bedhiafi 43,046 Reputation points MVP Volunteer Moderator

2026-05-25T20:32:59.2733333+00:00

@PizzaBlu I saw your comment above.

Thank you for clarifying, and you are right to challenge that point.

There does not appear to be a separate public upload page where you can proactively submit a utility bill or bank statement to Au10tix/Microsoft. The documented flow says that if Microsoft needs more documentation, the user is notified by email and can then upload the documents in the Azure portal. So unless the validation request is moved to “Action required” or Microsoft sends the additional document request email, there may be no upload option exposed to you.

In your case, the issue is therefore not simply use a utility bill. The issue is that the validation flow is failing before you are given any documented way to provide alternate proof of address.

The right escalation request should be about moving or reopening the Individual identity validation request for manual review or trigger the additional documentation step so you can upload proof of new address.