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Hi,
today a user start a ticket with us about OneDrive not uploading files to its corporate account. The personal account (@Karima ben .com) is working fine. Just to complement information this PC has 01 SSD 240GB for windows and 01 TB SATA HD recognized as 'd:\' which hosts the folder for OneDrive app.
We already tried:
We realize OneDrive icon showing 'Processing 14 files", few seconds after "Processing 65 files", few seconds after "Processing 105 files" and so on... just a looping. The files that shows as pending to upload is some photos with 50kb or 90kb; the file name names and folder structure has 157 character only - below 255 limits of Windows.
I don't know if it can help but the file 'C:\Users\annam\AppData\Local\Microsoft\OneDrive\logs\Business1\ObfuscationStringMap.txt' has 27MB
Due to a low network traffic, I think that local file list is not the same as the online file/folder list and maybe there is a not well handled situation where the OneDrive goes crayz on looping...
'>>> Where is the issue? Local file control list or OneDrive (sharepoint) list??'
Hi, @RenatoPereira-8565,
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Hi, as you have a lot of files stuck on 'processing changes', first please have a check on this official doc about common solutions.
If that does not help, please have a try to sync on other machines and see if this issue remains.
There is 07 files listed...
the command cited on the article below, helped to fix:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
Hi, @RenatoPereira-8565, glad to hear your fix the issue. Please accept the reply as answer. It will help other community members to find the solution easily. BTW, please use comment to add your update if you have some new findings. Submit a new reply only when you are going to provide a new solution.
'>>>' MS should implement a way to 'PAUSE' for specific files on list instead to PAUSE the entire sync and also list ENTIRE FILE LIST of pending sync instead of only '07'.
In this case, the OneDrive app was able to detected new files (coming from another computer with access to this shared folder) but was unable to upload on that computer.
You can post your idea about OneDrive in uservoice. Microsoft team will have a check on your idea and try to fulfill it in future update.