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HDMI Display Not working after current Windows 11 Update

Anoop Somnath 26 Reputation points
2022-01-17T08:29:31.773+00:00

I see that on my Surface Pro 6 the HDMI stops functioning on the current update.
I tried the Surface Diagnostic Toolkit and it once corrected the issues ( about 4 weeks back) but then the issue again resurfaced and the tool kit was of no use.
I then reset the device. The HDMI external monitor worked till the cumulative updates were applied and then it stopped again.

Windows Specs are as below:
Edition Windows 11 Home
Version 21H2
Installed on ‎13-‎01-‎2022
OS build 22000.466
Serial number 000356792253
Experience Windows Feature Experience Pack 1000.22000.466.0

Device Specs are as below
Device name AnoopSurfacePro
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 8.00 GB
Product ID 00342-23739-62095-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,629 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,986 questions

12 answers

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  1. Patrick Traynor 56 Reputation points
    2022-10-31T19:32:14.567+00:00

    I'm unsure if this will help anyone, but on my laptop, in Device Manager, Windows 11 had disabled both of my Display adapters: AMD Radeon(TM) Graphics and NVIDIA GeFore RTX 3060 Laptop GPU. I right-clicked on them and clicked Enable, and instantly my monitors connected again.

    For me, I don't think an update caused this, but rather I was already connected to my monitors, and then they suddenly disconnected. I'm not sure the cause. Hope this helps someone.

    11 people found this answer helpful.
  2. Eric Armstrong 36 Reputation points
    2022-07-25T20:23:00.003+00:00

    This bug is impervious to logic.
    Has been working fine for months. Suddenly stopped yesterday.
    Driver says it doesn't need updating.
    Have updated every system option in sight.
    As a last resort, I uninstalled the secondary HDMI monitor.
    Windows 11 now does not detect it.
    (It detected it just fine when I first brought up the computer,
    lo these many months, so I suspect a bug in the latest Win 11 update.)

    HAH! Solved! After doing all of the above, I tried a HARD reboot, instead
    of a SOFT one. (Shut the machine down, then push the start button, instead
    of selecting "Restart" from the menu. All of the system-update restarts must
    have been soft restarts )

    The problem might have gone away sooner in the process, but at no
    point was a hard restart required or recommended!

    7 people found this answer helpful.
  3. Sumit 661 Reputation points
    2022-01-18T06:14:34.533+00:00

    Hi,

    Please see the below options:

    Option 1.Try Rolling back if you have an option:
    Go to Device Manager by typing in Devmgmt.msc in Run dialog box.
    Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties.
    On the Driver tab, hit rollback Driver to go back to the previous version.

    Option 2. Remove drivers completely and Install the the newest ones available from the OEM or the maker.
    What you need to do:

    1. Uninstall everything of Display driver using DDU

    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    1. Reboot.
    2. Make sure your device manager shows Microsoft Basic Display adapter.
    3. Download the driver from the OEM or the maker like AMD
      5.Run the Setup and you should be good to go.

    Disclaimer:
    Guru3d.com is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

    2 people found this answer helpful.
  4. Anoop Somnath 26 Reputation points
    2022-01-18T06:36:25.12+00:00

    Thanks @Reza-Ameri & @Sumit for responding.

    -> I tried to update driver\remove and restart the device \change the driver to Microsoft basic but no luck.
    -> The Roll Back is also greyed out.

    I seriously think it might be a bug with the Windows 11.

    Regards, Anoop

    1 person found this answer helpful.
  5. Limitless Technology 39,686 Reputation points
    2022-01-24T09:11:54.853+00:00

    Hello

    Thank you for your question and reaching out.

    I can understand you are facing with HDMI on your Surface device.

    It can be issue with Display drivers as they are responsible to Multiscreen (Extended display) output from Windows I will suggest you uninstall Display drivers from vendor's website and download latest drivers and install it on your Surface device.

    Also run below commands to repair windows files or components.

    1. Run sfc /scannow
    2. Run below DISM command from elevated prompt.
      DISM /Online /Cleanup-Image /CheckHealth
      DISM /Online /Cleanup-Image /ScanHealth
      DISM /Online /Cleanup-Image /RestoreHealth

    ---------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept as answer--

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