Change Enrolled by user to a different user!!!

Question

Change Enrolled by user to a different user!!!

Barzan M Hassan 6

I have a device with two different user:

Primary user is : X
Enrolled by: Y (the user is deleted)

I want to change the enrolled by user to x user in microsoft endpoint manager.

Does that possible by script or any other way to do it?

Best,
Barzan

Dan R 31 Reputation points

2022-12-01T12:14:01.667+00:00

They really need to fix this.

As an admin setting up devices, I'm always enrolling the devices using my admin account, I'm not taking a laptop out to the user, asking them to enroll the device only so I can take it back and finish configuring it before then bringing it back to them. What a stupid workflow which makes us look incompetent.

Why is there seemingly no way to remove the enrolment limit for the administrators? Why can we not change the person who has enrolled a device and why would it matter?

Yes, there are still some manual tasks that need carrying out for certain setups before a device is given to a user, it's not possible to automate every little thing all the time.

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Dan R 31 Reputation points

2022-12-01T12:14:01.667+00:00

They really need to fix this.

As an admin setting up devices, I'm always enrolling the devices using my admin account, I'm not taking a laptop out to the user, asking them to enroll the device only so I can take it back and finish configuring it before then bringing it back to them. What a stupid workflow which makes us look incompetent.

Why is there seemingly no way to remove the enrolment limit for the administrators? Why can we not change the person who has enrolled a device and why would it matter?

Yes, there are still some manual tasks that need carrying out for certain setups before a device is given to a user, it's not possible to automate every little thing all the time.

Answer 1

We'll I'm having the same issue, except for me the user that enrolled the device was configured as an enrollment manager and they have now left the company.

Now i have dozens of devices losing their mind as I am unable to edit the default device compliance policy, just turning it off, which itself is against Microsoft's own recommendations.

Not sure why the enrolling user is a requirement in that policy. Why does it matter?

So if the intention is for the primary user to also be the enrolling user why do enrollment managers even exist.

If the design Intune is to wipe the device when the user changes, why can we change the primary user?

Answer 2

Rahul Jindal [MVP] 10,911 MVP

As far as I know you cannot change the enrolled user like that. The only and correct way to do this will be through a reset of the device.

Answer 3

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Answer 4

Jason Sandys 31,411 Microsoft Employee Moderator

What's the scenario here where you want to do this?

Musgrave, Ian 1 Reputation point

2022-07-21T14:45:42.6+00:00

I have a scenario for this. We recently deployed HAADJ with Intune enrollment. Shared devices were swept into this mix so we have multi user devices registered to single names. We have since setup a DEM account to handle this enrollment type, but now to fix this our only options are to either autopilot a whole fleet of devices OR hand unenroll reenroll logged in as the DEM profile. Would be so helpful to be able to manually change with a script or within the console against a group of devices. Hell, would even take singular manual change in the console at this point.
Jason Sandys 31,411 Reputation points Microsoft Employee Moderator

2022-09-09T16:26:36.917+00:00

While this use case is valid, how you got there is not -- the path followed was basically not what we designed for or intended. You should open a support case to see if support has a way to perform this change.

Answer 5

Anderson, Charles 1

Another reason to change the enrolled user it would fix the issue with the limit on how many devices one can have enrolled unless they update the 50 which is the default to 100.

Jason Sandys 31,411 Reputation points Microsoft Employee Moderator

2022-08-01T15:33:04.917+00:00

What issue? Why would/does a single user need to enroll that many endpoints and why isn't a DEM account suitable?
Chris Dunham 0 Reputation points

2024-09-06T08:51:44.02+00:00

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Change Enrolled by user to a different user!!!

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