Study guide for Exam MD-102: Endpoint Administrator

Purpose of this document

This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

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Updates to the exam

Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.

Note

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note

Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Skills measured as of July 24, 2026

Audience profile

As a candidate for this exam, you have subject matter expertise managing devices and client applications in a Microsoft 365 tenant by using Microsoft Intune and agentic tools and workflows. You’re responsible for:

  • Implementing solutions for efficient deployment and management of endpoints on various platforms and device types

  • Implementing and managing endpoints at scale by using Microsoft Intune, Microsoft Intune Suite, Windows Autopilot, Microsoft Defender for Endpoint, Microsoft Entra ID, PowerShell, Microsoft Graph, and Windows 365

  • Implementing identity, security, access, policies, updates, and apps for endpoints

  • Optimizing endpoint operations through automation, monitoring, and reporting

As an endpoint administrator, you collaborate with architects, Microsoft 365 administrators, security administrators, and other workload administrators to plan and implement a modern workplace strategy that meets the business needs of an organization.

You must have experience with Microsoft Entra ID and Microsoft 365 technologies, including Intune, as well as strong skills and experience in deploying, configuring, and maintaining Windows client and non-Windows devices. You should also have an understanding of Microsoft Security Copilot, Intune agents, and Microsoft Defender XDR.

Skills at a glance

  • Prepare infrastructure for devices (20–25%)

  • Manage and maintain devices (25–30%)

  • Protect devices (15–20%)

  • Manage and secure applications (15–20%)

  • Optimize endpoint operations by using automation, monitoring, and reporting (10–15%)

Prepare infrastructure for devices (20–25%)

Add devices to Microsoft Entra ID

  • Choose an appropriate device join type, including considerations such as device registration and Microsoft Entra join

  • Join devices to Microsoft Entra ID

  • Register devices to Microsoft Entra ID

  • Plan and implement groups for devices in Microsoft Entra ID, including dynamic group membership rules

Enroll devices to Microsoft Intune

  • Configure enrollment settings in Microsoft Intune

  • Configure automatic enrollment for Windows

  • Configure personal enrollment for macOS, iOS, iPadOS

  • Configure enrollment profiles for Android devices, including fully managed, dedicated, corporate owned, work profile, enrollment restrictions and troubleshooting enrollment failures

  • Configure corporate enrollment for macOS and iOS devices by integrating Intune with Apple Business Manager

  • Configure enrollment for Android devices by integrating Intune with Samsung Knox Mobile Enrollment or Google Zero Touch

Implement identity and compliance

  • Manage built-in and custom roles for Intune and Windows 365, including role assignments

  • Configure scope tags and scoped administration for multi-admin environments

  • Implement and manage multi-admin approval

  • Implement compliance policies for all supported device platforms by using Intune

  • Implement Microsoft Entra Conditional Access policies that require a compliance status

  • Configure Windows Hello for Business by using Intune

  • Implement and manage Windows Local Administrator Password Solution (Windows LAPS) by using Microsoft Intune and Microsoft Entra ID

  • Manage the membership of local groups on Windows devices by using Intune

Manage and maintain devices (25–30%)

Deploy and upgrade Windows clients by using cloud-based tools

  • Choose between Windows Autopilot deployment profiles and device preparation policies

  • Choose between Windows Autopilot deployment modes, including user-driven, pre-provisioning, and self-deploying

  • Apply a device name template by using Windows Autopilot

  • Implement Windows client deployment by using Windows Autopilot

  • Create an Enrollment Status Page (ESP)

  • Plan and implement device upgrades for Windows 11 by using Intune

  • Provision and configure Windows 365 Cloud PCs by using Intune, including provisioning policies, network connections, and image management

  • Implement Windows Backup and Restore by using Intune

Plan and implement device configuration profiles

  • Create device configuration profiles for Windows devices, including importing ADMX files and using Group Policy analytics

  • Create device configuration profiles for Android devices

  • Create device configuration profiles for iOS/iPadOS devices

  • Create device configuration profiles for macOS devices

  • Create device configuration profiles for specialty devices, including Teams Rooms, HoloLens 2, and Zebra

  • Target a profile by using assignment filters and enrollment time grouping

Implement Intune Suite add-on capabilities

  • Configure Endpoint Privilege Management including configuring elevation policies, monitoring elevated actions, and adjusting EPM settings

  • Manage applications by using the Enterprise App Catalog

  • Configure Microsoft Intune Remote Help

  • Plan and implement Microsoft Cloud PKI, including setting up cloud-based PKI, automating certificate issuance, and monitoring certificate health

  • Implement Microsoft Tunnel for Mobile Application Management, including configuring Tunnel Gateway, extending support to MAM devices, and monitoring tunnel connections

  • Implement Microsoft Intune Advanced Analytics, including anomaly detection, proactive insights, and risk-based policy recommendations

Perform remote actions on devices

  • Sync, restart, retire, or wipe devices

  • Perform bulk remote actions

  • Update Microsoft Defender Antivirus security intelligence

  • Rotate BitLocker recovery keys

  • Rotate locate administrator passwords

  • Run a device query by using KQL

  • Collect device diagnostics and logs by using Microsoft Intune, including using the Troubleshooting blade for user-based diagnostics

Protect devices (15–20%)

Configure endpoint security

  • Create antivirus policies by using Microsoft Intune

  • Create and manage disk encryption policies by using Microsoft Intune, including managing BitLocker recovery keys, configuring user self-service recovery, and monitoring encryption compliance status

  • Create firewall policies by using Microsoft Intune

  • Configure Attack surface reduction policies by using Microsoft Intune, including applying Zero Trust principles for endpoint protection

  • Plan and implement security baselines by using Microsoft Intune

  • Integrate Intune with Microsoft Defender for Endpoint, including configuring Endpoint Detection and Response (EDR) policies, investigating endpoint threats, and triaging incidents

  • Onboard devices into Microsoft Defender for Endpoint

  • Configure App Control for Business policies by using Microsoft Intune

Manage device updates

  • Plan for device updates by using Intune

  • Create and manage update rings, feature updates, and quality updates for Windows devices by using Intune

  • Implement Windows Autopatch and configure Hotpatch policies

  • Create and manage update policies for iOS/iPadOS and macOS devices by using the Settings Catalog in Microsoft Intune

  • Manage Android updates by using configuration profiles or firmware-over-the-air (FOTA) deployments

  • Configure Windows client Delivery Optimization by using Intune

  • Monitor device updates by using Intune

Manage and secure applications (15–20%)

Deploy and update apps

  • Prepare applications for deployment by using Intune

  • Deploy apps by using Intune, including Win32 apps, line-of-business (LOB) apps, and Microsoft Store apps

  • Configure Quiet Time policies for Android and iOS apps

  • Deploy Microsoft 365 Apps by using Intune

  • Configure policies for Office apps by using Microsoft Intune or the Microsoft 365 Apps admin center

  • Deploy Microsoft 365 Apps as part of a Windows Autopilot deployment, including using the Office Deployment Tool (ODT) or Microsoft Intune

  • Manage Microsoft 365 Apps by using the Microsoft 365 Apps admin center

  • Deploy apps from platform-specific app stores by using Intune, including Apple Volume Purchase Program and Google Play

  • Monitor app deployment status and troubleshoot installation failures by using Microsoft Intune

Plan and implement app protection and app configuration policies

  • Plan and implement app protection policies for managed and unmanaged (BYOD) devices by using Microsoft Intune

  • Implement Microsoft Entra Conditional Access policies for app protection policies

  • Plan and implement app configuration policies for managed apps and managed devices

Optimize endpoint operations by using automation, monitoring, and reporting (10–15%)

Automate management tasks

  • Automate Intune management tasks by using PowerShell and Microsoft Graph

  • Investigate threats identified by Security Copilot agents in Intune

  • Analyze device performance by using Security Copilot agents in Intune

  • Review and respond to Security Copilot agent recommendations to make management decisions

  • Extend device compliance by using PowerShell

Monitor and optimize health

  • Implement reporting and data visibility in Microsoft Intune, including customizing reports and filters, using workbooks and dashboards, and exporting reporting data

  • Monitor endpoint performance by using Endpoint Analytics, including proactive remediations, device health scores, and app startup performance

  • Configure and manage proactive remediation scripts, including detecting and fixing common device issues, and scheduling remediation runs

  • Analyze endpoint reliability and user experience scores, including startup performance, restart frequency, and application reliability metrics

  • Monitor tenant health and Intune service communications, including reviewing service health dashboards, message center notifications, and establishing operational baselines

  • Configure alerts and notifications for policy and compliance changes, including setting up alert rules for compliance drift, enrollment failures, and configuration conflicts

Study resources

We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.

Study resources Links to learning and documentation
Get trained Choose from self-paced learning paths and modules or take an instructor-led course
Find documentation Windows Documentation
Windows client documentation for IT Pros
Configure Windows client
Windows client deployment resources and documentation
Manage Windows client
Windows security
Windows Autopilot documentation
Microsoft Intune documentation
Microsoft Endpoint Manager documentation
Windows application management
Ask a question Microsoft Q&A | Microsoft Docs
Get community support Windows - Microsoft Tech Community
Follow Microsoft Learn Microsoft Learn - Microsoft Tech Community
Find a video Exam Readiness Zone
Browse other Microsoft Learn shows

Change log

The table below summarizes the changes between the current and previous version of the skills measured. The functional groups are in bold typeface followed by the objectives within each group. The table is a comparison between the previous and current version of the exam skills measured and the third column describes the extent of the changes.

Skill area prior to July 24, 2026 Skill area as of July 24, 2026 Change
Audience profile Minor
Prepare infrastructure for devices Prepare infrastructure for devices % of the exam increased
Add devices to Microsoft Entra Add devices to Microsoft Entra ID Minor
Enroll devices to Microsoft Intune Enroll devices to Microsoft Intune Major
Implement identity and compliance Implement identity and compliance Minor
Manage and maintain devices Manage and maintain devices % of the exam decreased
Deploy and upgrade Windows clients by using cloud-based tools Deploy and upgrade Windows clients by using cloud-based tools Major
Plan and implement device configuration profiles Plan and implement device configuration profiles Minor
Implement Intune Suite add-on capabilities Implement Intune Suite add-on capabilities Minor
Perform remote actions on devices Perform remote actions on devices Major
Manage applications Manage and secure applications No change
Deploy and update apps Deploy and update apps Minor
Plan and implement app protection and app configuration policies Plan and implement app protection and app configuration policies Minor
Protect devices Protect devices No change
Configure endpoint security Configure endpoint security Major
Manage device updates by using Intune Manage device updates Minor
Optimize endpoint operations by using automation, monitoring, and reporting New
Automate management tasks New
Monitor and optimize health New