Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Applies to: Dynamics 365 Customer Service and Dynamics 365 Contact Center—standalone only
To access the Omnichannel Ongoing Conversations dashboard, you must assign Omnichannel supervisor role to the users. To learn more, see Assign roles and enable users.
After the users get access, the Omnichannel Ongoing Conversations dashboard is available on Unified Service Desk and Copilot Service workspace.
For Unified Service Desk, you must add users to supervisor configuration for the dashboard to be available in the home session app tab. To learn more, see Add users to supervisor configuration.
Related information
View and understand Omnichannel Ongoing Conversations dashboard.