Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Applies to:
- Windows
Important
On October 14, 2025, Windows 10 reached end of support and no longer receives quality and feature updates. Windows 10 is an allowed version in Intune. Devices running this version can still enroll in Intune and use eligible features, but functionality isn't guaranteed and can vary.
Use Autopilot Reset to remove personal files, apps, and settings from your devices. The devices remain enrolled in Intune and return to a fully configured or known IT-approved state.
You can trigger a reset locally on the device or remotely from the Intune for Education portal. The remote option lets you reconfigure devices for a new student or classroom without IT staff visiting each one.
After a reset, the original settings are applied to the device and it syncs with Intune to get the latest policies. Autopilot Reset removes the device's primary user. The next user who signs in after the reset is set as the primary user.
Requirements
Using Autopilot Reset locally is available for devices running Windows 10 version 1709 or later.
Using Autopilot Reset remotely is available for devices running Windows 10 build 17672 or later.
Use Autopilot Reset locally
If you need to wipe a single device, you can do so directly on the device. On the device, press CTRL+WIN+R. After pressing CTRL+WIN+R, authenticate with admin credentials to trigger the reset.
Use Autopilot Reset remotely for a single device
- Sign in to the Intune for Education portal and go to Groups.
- Select a device group.
- Expand Group members, and then select Devices.
- Select a device > Autopilot Reset. To confirm the reset, select Autopilot Reset again.
A message appears when the reset is initiated. The device resets the next time it connects to the internet.