Troubleshoot issues for Power Apps mobile app

This troubleshooting article helps fix common issues for the Power Apps mobile app.

Note

If you are having an issue with Power Apps for iOS or Android and you don’t find a solution on this page, please send a description of your issue with a screenshot and session ID to pamobsup@microsoft.com. Comments on this page are not received by the support team.”

Debug mobile apps with Monitor

Monitor is a tool that offers makers a deep view of what an app does and how it does it by logging all key activities that occur in the app as it runs. You can connect a mobile app session to Monitor to better diagnose and troubleshoot issues faster.

Error: There was a problem signing you in

You are unable to sign in due to issues with the Microsoft Authenticator app.

If you don’t have the Microsoft Authenticator app, download the app from the App Store or Play Store and then sign in to Power Apps mobile again.

If you already have the Microsoft Authenticator app installed and you're having sign in issues, then try these steps:

  1. Back up your Microsoft Authenticator account. For more information, see Back up and recover account credentials using the Microsoft Authenticator app
  2. Uninstall the Microsoft Authenticator app.
  3. Uninstall Power Apps mobile.
  4. Reinstall the Microsoft Authenticator app and add your back up account.
  5. Reinstall Power Apps mobile.
  6. Open Power Apps mobile and then sign in.

Error: Your device configuration is preventing sign in

If you get this error messages, it means your company's IT department requires Microsoft Intune or an authentication app to sign in securely. However, your device setup is blocking Power Apps mobile from launching the authentication app that's installed on your device.

Microsoft authentication apps are Authenticator and Company Portal. Your company may use a third-party authentication app. If you're not sure, ask your IT department or help desk which authentication app to use. Once you have the correct authentication app, then follow the steps below.

Note

Power Apps requires a valid license to sign in. For more information, see Licensing overview.

Sometimes, updating and manually opening the authentication app on your device before signing in to Power Apps mobile can fix the problem. If this doesn't fix the issue, then follow the next steps depending on your device manufacturer and authentication app.

Huawei or Honor device

  1. Go to Settings > Battery > App launch.

    Note

    The App launch menu can have different names depending on the model and the operating version of your mobile device. If you don’t see the App launch menu option, then look for one of the following menu options:

    • Close apps after screen lock
    • Applications
    • Background applications
  2. Under Manage automatically, on the authenticator app set the toggle switch to OFF.

  3. On the Manage manually screen ensure that Secondary launch / Can be launched by other apps is enabled. To allow the Power Apps mobile app to launch the app.

Vivo device

  1. Go to Settings > More Settings > Applications > Autostart.
  2. Set the toggle switch to ON for the authenticator app.

If the issue is still not fixed, then try these steps:

  1. Back up your Microsoft Authenticator accounts. For more info, see Back up and recover account credentials using the Microsoft Authenticator app
  2. Uninstall the Microsoft Authenticator app.
  3. Uninstall Power Apps mobile.
  4. Install Microsoft Authenticator again and add your back up accounts again.
  5. Install Power Apps mobile.
  6. Open Power Apps mobile and sign in.

If you still can't sign in, then email us at pamobsup@microsoft.com and include your device make and model, session ID, and provide the exact error message that you get.

App list is empty

The app list in the Power Apps mobile app may appear empty when you lose internet connection before the app list has completely downloaded. This can happen in any of the following scenarios:

  • It's the first time you're signing in to the mobile app.
  • When you pull down to refresh the app list.
  • When you come back online after a period of being offline. The app list is automatically refreshed.

To resolve connection related issues, ensure you remain connected to the internet while the app list is fully downloaded.

Pin to Home does not work on iOS 14

iOS device running iOS 14: The Safari browser no longer supports the Pin to Home functionality for Power Apps mobile. You need to use the Siri Shortcuts app to pin an app to the Home screen. For more information, see Use Siri Shortcuts (iOS 14 or later).

iOS 13: You can still use the Safari browser to pin an app to the Home screen. For more information, see Pin an app to the home screen

App resets when running it on Power Apps mobile

When you run a canvas or model-driven app on Power Apps mobile it can reset if the app is using too many resources. If the app uses more resources than are available on your device, the app will reset. This is similar to when you visit a large complex webpage, and the web browser suspends the page because it is consuming too much power.

Power Apps mobile is designed to run on a wide range of devices, including low-end devices with limited resources. When you create a canvas or model-driven app, remember to optimize the app to run on the lowest-specification device that your end-users will use.

If you experience a reset, contact your app developer, and point them to this topic.

For more information for developers, see:

Unable to download SharePoint attachment in the mobile app

The Power Apps platform does not support accessing authenticated URLs, including SharePoint attachments. If you run a Power Apps application in a web browser and it tries to access a SharePoint attachment, it may work if you are signed-in to SharePoint in another tab. This is because web browsers support multiple signed-in users, and sign-ins are valid across browser tabs. However, the Power Apps mobile app is not a web browser, so does not benefit from this browser-based behavior.

Power Automate Flow menu opens a blank Login to Flow screen on iOS 14

If you encounter a blank Login to Flow page when using the Power Automate Flow menu in a Power Apps on mobile, enable Allow Cross-Website Tracking in iOS Settings > Power Apps and open the app again.

Flows created in a solution are not supported on Power Apps mobile

The Flow action menu in Power Apps mobile doesn't support flows created in a solution.

See also

Power Pages known issues

Power Automate known issues