Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Note: If you are using an older version of Windows (e.g. Windows 7 SP1, Windows Server 2008 R2), use the easy fix to enable TLS 1.2 as default. For more information, see Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows.
To fix sign-in issues with Microsoft 365 apps, try the following options on the affected machine:
- For Windows, see:
- For Mac, see Can't sign in to an Office 2016 for Mac app
Tip On Windows machines, we can diagnose and automatically fix several common Office sign-in issues for you. Download and run the Microsoft Support and Recovery Assistant to use our automated tool.
Note: Disabling Modern Authentication (ADAL) or Web Account Management (WAM) for fixing sign-in or activation issues is not recommended. If the errors occur while connecting to Microsoft 365 using Office 2013, ensure that you enable modern authentication for Office client.
For specific troubleshooting actions, see:
Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10
You can't sign in to your organizational account such as Office 365, Azure, or Intune
How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune