Ways to migrate multiple email accounts to Microsoft 365 or Office 365
The classic Exchange Admin Center is now deprecated for our worldwide customers. We recommend using the new Exchange Admin Center (EAC), if you are not already doing so.
While most of the features have been migrated to the new EAC, some have been migrated to other admin centers. Use the Global Search to find features and navigate across the new EAC.
Your organization can migrate email to Microsoft 365 or Office 365 from other systems. Your administrators can migrate mailboxes from Exchange Server or migrate email from another IMAP-enabled email system. And your users can import their own email, contacts, and other mailbox information to a Microsoft 365 or Office 365 mailbox created for them. Your organization can also work with a partner to migrate email.
Another option available to assist you with your email migration is FastTrack Center Benefit Overview. FastTrack specialists can help you plan and perform your migration. For more information, see Data Migration.
You can also view an overview video:
Migrate mailboxes from Exchange Server
For migrations from an existing on-premises Exchange Server environment, an administrator can migrate all email, calendar, and contacts from user mailboxes to Microsoft 365 or Office 365.
There are three types of email migrations that can be made from an Exchange Server:
Migrate all mailboxes at once (cutover migration) or Express migration
Use this type of migration if you're running Exchange 2003, Exchange 2007, Exchange 2010, or Exchange 2013, and if there are fewer than 2000 mailboxes. You can perform a cutover migration by starting from the EAC; for more information, see Perform a cutover migration to Microsoft 365 or Office 365. For information on how to use the Express migration, see Use express migration to migrate Exchange mailboxes to Microsoft 365 or Office 365.
With cutover migration, you can move up to 2000 mailboxes, but due to length of time it takes to create and migrate 2000 users, it's more reasonable to migrate 150 users or less.
Migrate mailboxes in batches (staged migration)
Use this type of migration if you're running Exchange 2003 or Exchange 2007, and if there are more than 2000 mailboxes. For an overview of staged migration, see What you need to know about a staged email migration to Microsoft 365 or Office 365. To perform the migration tasks, see Perform a staged migration of Exchange Server 2003 and Exchange 2007 to Microsoft 365 or Office 365.
Migrate using an integrated Exchange Server and Microsoft 365 or Office 365 environment (hybrid)
Use this type of migration to maintain both on-premises and online mailboxes for your organization and to gradually migrate users and email to Microsoft 365 or Office 365. Use this type of migration if:
You have Exchange 2010 and more than 150-2,000 mailboxes.
You have Exchange 2010 and want to migrate mailboxes in small batches over time.
You have Exchange 2013 or later.
For more information, see Use the Microsoft 365 and Office 365 mail migration advisor.
Use the Import Service to migrate PST files
If your organization has many large PST files, you can use the Import Service to migrate email data to Microsoft 365 or Office 365.
You can use the Import Service either to upload the PST files through a network, or to mail the PST files in a drive that you prepare.
For more information, see Overview of importing your organization's PST files.
Migrate email from another IMAP-enabled email system
You can use the Internet Message Access Protocol (IMAP) to migrate user email from Gmail, Exchange, Outlook.com, and other email systems that support IMAP migration. When you migrate the user's email by using IMAP, only the items in the users' inbox or other mail folders are migrated. Contacts, calendar items, and tasks can't be migrated with IMAP; a user can manually migrate them.
IMAP migration also doesn't create mailboxes in Microsoft 365 or Office 365. You'll have to create a mailbox for each user before you migrate their email.
To migrate email from another mail system, see Migrate your IMAP mailboxes to Microsoft 365 or Office 365. After the email migration is done, any new mail sent to the source email isn't migrated.
Have users import their own email
Users can import their own email, contacts, and other mailbox information to Microsoft 365 or Office 365. For information on how to do it, see Migrate email and contacts to Microsoft 365 or Office 365.
Work with a partner to migrate email
If none of the types of migrations described will work for your organization, consider working with a partner to migrate email to Microsoft 365 or Office 365.
For information on how to find a partner, see the Microsoft solution providers page.
Users provisioning for the different migration types
|Exchange Migration Type||Source||Target||Recipient in Target|
|Hybrid onboarding||Exchange > On-premises > Hybrid Org A||Exchange > Online > Hybrid Org A||Mail User with ExchangeGuid|
|Hybrid offboarding||Exchange > Online > Hybrid Org A||Exchange > On-premises > Hybrid Org B||Mail User / Remote Mailbox with ExchangeGuid|
|Cross-tenant Migration||Exchange > Online > Tenant A||Exchange > Online > Tenant B||Mail User with ExchangeGuid + matching attributes|
|Cutover migration||Exchange > On-premises||Exchange > Online||No recipient (migration service creates the mailbox in EXO)|
|Gmail migration||Google Workspace||Exchange > Online||Mail User (migration service converts to mailbox in EXO)|
|IMAP migration||IMAP server||Exchange > Online||Mailbox|