Toll-free dialing limitations and restrictions
This article describes how to dial toll free numbers in each country or region. After you select the country/region, it will take you to a page that lists where toll free service is available including specific details, restrictions, and limits. The dialing format or formats show you the required access codes within each country/region to dial the toll-free number.
If you're ready, select a country or region:
Select your country or region to see the dialing codes, limitations and restrictions.
- Argentina
- Australia
- Austria
- Belarus
- Belgium
- Belize
- Bosnia and Herzegovina
- Brazil
- Brunei
- Bulgaria
- Canada
- Chile
- China (North)
- China (South)
- Colombia
- Croatia
- Cyprus
- Denmark
- Ecuador
- Egypt
- Estonia
- Finland
- France
- Germany
- Honduras
- Hong Kong SAR
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Kenya
- Luxembourg
- Malaysia
- Mexico
- Moldova
- Monaco
- Netherlands
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Türkiye
- United Arab Emirates (UAE)
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
Here are some important things for you to remember about toll free numbers:
Toll free numbers only operate within each country/region. For example, your users won't be able to call an Australian toll-free number outside of Australia.
Acquiring or porting Universal International Freephone Numbers (UIFN) isn't supported.
In many countries/regions, the regulator/telecommunication agency in the country/region requires each toll free phone number to maintain at least 100 minutes of usage per month in order to retain the number.
Note
In the event you get a toll free number and the usage of the number doesn't meet these minimum requirements, Microsoft may be compelled by the regulator/telecommunication agency to reclaim the number from you.
Wireline, fixed line, and mobile network access to toll-free numbers may be fully or partially restricted. The dialing format describes the required access codes within each country/region to place calls using the toll free number.
North America Numbering Plan Toll Free Numbers: Per-minute rates for North America Numbering Plan toll free numbers are determined by the originating country/region. The toll free per-minute rate for calls that originate from the United States map to the rate defined as "North America." However, calls that originate from other North American countries/regions such as Canada, Puerto Rico, etc. have specific toll free rates.
Note
If you need to get more telephone numbers than this, please contact support for business products - Admin Help
Related topics
Getting service phone numbers for Skype for Business and Microsoft Teams
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