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Restored Asus T100 and now Included Office gone?

Anonymous
2013-12-07T19:55:57+00:00

I restored my Asus Transformer 100 and now I cannot find the included Office 2013 Home and Student.  Can someone tell me how I can recover

it?  Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2015-05-07T19:43:13+00:00

    Office 2013 H&S supplied preinstalled by Asus is not associated with any MS Account

    Asus supplied the office Key in their packaging

    You activate using this Key, not any MS Account

    You can obtain the backup installation file from https://downloadoffice.getmicrosoftkey.com/

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  2. Anonymous
    2014-08-03T16:20:34+00:00

    It says that Office isn't associated with this account. But it is. I found the click-to-run installer in the programs folder, and did it from that, but when I sign in to the account (yes, I'm sure it's the one I used to activate with) it says Office isn't associated with the account.

    I can access my documents on One Drive, but I'm puzzled as to why not.

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  3. Anonymous
    2013-12-08T12:48:34+00:00

    Hello Pat,

    You may sign in to www.office.com/myaccount using a browser and check if it displays the Office 2013 in the account page.

    If it displays the account information you can download Office 2013 from my account page and check if you are able to download and install Office 2013 on the computer.

    You may refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/ Office 365 and verify the status.

    http://support.microsoft.com/kb/2822317

    You may refer to Niyamath Khan’s suggestion from the thread link below and check if it helps with the installation:

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-office\_install/problems-installing-office-2013-and-office-365/42d81528-c7a9-4604-8687-f85f4df9770e

    You may also refer to the thread link below which discusses about the same issue and check if it helps:

    http://answers.microsoft.com/en-us/office/forum/office\_365hp-office\_install/something-went-wrong-error-message-while-try-to/0125e22e-68ee-44c9-9bf8-4528f615e176

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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  4. Anonymous
    2015-05-07T14:24:11+00:00

    Those links have nothing to do with the original problem.

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  5. Anonymous
    2015-05-07T14:22:15+00:00

    I have the same problem also, having reset my X102 netbook, Office is still there but now it needs activating. When signing into the Microsoft Account it says the account is not associated with Office, and because we have never had an activation code it is now unusable. I have asked ASUS but they haven't replied.

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