10,947 questions
Did you get an answer to this? Seem this additional "User Controlled" option has been sneaked in without any notification and like you I cannot find where it is surfaced?
Teams busy on busy when in a call
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 68%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Virtual Tech
106
Reputation points
When they receive a call while on a call they would like the call to go to VM. They do not want it ringing.
In Teams Admin center>calling policies, if it is set to "Unanswered" it is supposed to follow the unanswered settings for calls for the user. "Unanswered" set to VM in the Teams client it should go to VM. What do Not enabled or Enabled suppose to do?
Microsoft Teams | Microsoft Teams for business | Other
4 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mark Lawton 6 Reputation points2022-09-11T16:27:38.777+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 32%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Ian Atkinson 11 Reputation points2022-09-12T07:59:32.203+00:00 No, all the documentation/posts I can find only refers to the 3 options I think the user controlled setting is very new. My thoughts are that it's been implemented in 365 but not in the Teams client yet as I would expect to see an extra setting appear in there when that option is chosen and it doesn't!
Sign in to comment -
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yuki Sun-MSFT 41,376 Reputation points Moderator2022-05-26T02:59:32.643+00:00 Hi @Virtual Tech ,
What do Not enabled or Enabled suppose to do?
- Not enabled, which is the default setting, means no busy option is enabled and new incoming calls can still go to the user when he/she is already in a call.
- Enabled means new or incoming calls will be rejected with a busy signal:
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.-
Yuki Sun-MSFT 41,376 Reputation points Moderator
2022-05-30T08:18:43.43+00:00 Hi @Virtual Tech ,
Just checking in to see if above information was helpful. If you have any questions or need further help on this issue, please feel free to post back.
-
Ian Atkinson 11 Reputation points
2022-08-22T12:01:29.997+00:00 Hi,
What does the 'user controlled' setting for this do in the policy? I have tried enabling that but I can't see any settings within Teams for users which then correspond to their choice.
Ian
Sign in to comment -
Mark Lawton 6 Reputation points
2022-09-12T08:01:53.497+00:00 As you say I am sure it is a setting that will be picked up at some point in the future - as its already in the admin centre it would be good to know what/when/how!
MArk
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 26%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Daniel GARCIA 1 Reputation point2022-10-28T11:53:32.137+00:00 Hi,
Do you have any new regarding the option "User Controlled" ?
Thank you in advance
Sign in to comment -
-
Daniel GARCIA 1 Reputation point
2022-10-28T12:00:30.373+00:00 Hi,
If you chose the option "enable", the caller wouldn't be able to join and he will be notify that you are already busy in a call, ok. And you don't know that someone else was trying to reach you.
But how can you be notify (in live) that you are receving a second call during your current call, without chosing the option "disable" which will make ring the second call during you conversation and will disturb you because you can not hear anymore your conversation due to the ringtone of the new incoming call ? And specially when you receive a second call coming from a Call Queue which you are member, and you are already in a personal call.
Any idea ?
Thank you in advance for your help.