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Under the View tab, I have a Freeze Panes drop down with the following options: Unfreeze Panes, Freeze Top Row, and Freeze First Column. I do NOT have a Freeze Pane option. This presents a problem because I want to freeze both the top row and the first column but Excel only allows one or the other at a time.
I find this inconsistent with other users' options... Not sure why, please help
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That sounded like you already have an active "frozen pane" somehow. Try clicking Unfreeze Panes and see if Freeze Pane comes back as a choice.