Excel 2010 is not responding when saving file

This may be an answer to all your problems. Go into services by clicking "Windows Key" and "R" to open up the run dialog box and type "services", scroll down and double check your Webclient service is running. If it is set to manual, it will not automatically start. Right click, go into Properties and set it to Automatic. Then click the start button to start the service.

Solved all of my problems overnight.

Hope that helps?

Kind regards

Steve

Hello Greg,

From your description, I understand Excel crashes while attempting to save the file.

I will work with you to resolve this issue.

I see that you've already attempted to resolve this issue by trying few troubleshooting steps. In addition to that, follow the below mentioned steps as well and verify the result:

1. Close all the programs and delete all the files from Temp folder following below mentioned instructions and then try working in Excel and verify the result.

Hold Windows key +R.

Copy and paste, or type the following command in the Open box, and then press Enter:

**%Temp%******2) Delete if you find any files from XLSTART folder mentioned below and then open Excel and try saving it.

C:\Program Files\Microsoft Office\Office14\XLSTART****3) If issue still persists, create new Windows user account and see if it helps.

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

You may also check the Event Viewer logs and post back logs related to Excel to help you better.

a) Initiate Run by pressing the Windows Hot Key + R. Now type eventvwr.msc and press Enter on your keyboard to launch the event viewer application.

b) When Event Viewer opens up you can look at the left pane and view the logs regarding the specific action (Microsoft Office) on Windows 8.

I hope the above suggestions helps to resolve your issue. Take your time to try the suggestion and let me know the results at your earliest convenience.

Thank You.

Hello Greg,

Thank you for replying with the results.

Let's start the computer in clean boot state and then try working in Office applications and verify the result:

This is to check whether issue is cause due to any 3rd party programs interference.

If Office application works as expected, perform advanced clean boot to determine the problem causing program.

Check the section 'How to determine what is causing the problem by performing a clean boot' from KB 929135 for instructions to performance advanced clean boot.

Follow the instructions mentioned in the link below for instructions on how to start the computer in clean boot:

http://support.microsoft.com/kb/929135

Note: Ensure to restart the computer in normal mode after troubleshooting.

Hope this helps. Reply with the result and I'll be glad to further assist you.

Thank You.

Hello Daniel,

Before I saw your last response, I tried uninstalling and reinstalling Office 2010. This proved much more problematic than I anticipated, as the install would freeze before it completed. After much time trying to find an explanation for this new problem, I found I had to disable System Restore. After that I found I could complete the new Office 2010 install.

I don't know if I could call this a completely clean install, because I found that most of my previous settings were retained (i.e. the settings did not return to the default Office 2010 settings).

In any case, this did not fix my initial problem, and I still found that my Office applicatons would frequently freeze when saving. As before, the problem is intermittent ... it does not happen every time.

Next I installed all the Office 2010 updates. Again, the freezing problem was still there.

Next I tried your 'clean boot' suggestion. I disabled all non-Microsoft services (I found two services relating to my Bitdefender anti-virus software that could not be disabled, however, I turned off the anti-virus software in the Bitdefender window) and all items in Startup and I rebooted. Unfortunately, I found the same problem as before. That is, Excel and Word still stop responding when saving.

Could this problem be caused by a recent critical update to Windows 8? I never saw this problem before a few weeks ago. I've installed no new applications recently, I've only installed Windows 8 updates and Office 2010 updates, a graphics driver update, and new virus definitions.

Hello Daniel,

Thank you for helping me with the issue!

To clarify the issue, Excel freezes (stops responding) when I attempt to save the file. Excel doesn't close or exit entirely until I end Excel using Task Manager or select "close the program".

I've followed your suggestions, with these results:

1. Following your instructions, I found a series of "*.TMP" files and "*.tmp.cvr" files, and I deleted them all (There were also some "*.log" files and other folders, but I did not delete these). Next, I also ran "CCleaner".

This did not fix the problem.

2. The folder C:\Program Files\Microsoft Office\Office14exists on my PC, but the folder "XLSTART" does not.

I did find another XLSTART folder at this location:

 C:\Users*username\AppData\Roaming\Microsoft\Excel\XLSTART*

but this folder was empty.

3. I created a new user account (a local account). For a while this looked like it might have fixed the issue because I used Excel for quite a while (a few minutes) without any problems. But eventually I encountered the same problem as before.
4. I was able to start Event Viewer, but I'm not very familiar with this tool. I do see events like this one relating to Excel:

"Event 1002, Application Hang

The program EXCEL.EXE version 14.0.7109.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14f4

Start Time: 01cecd7b36e04aa5

Termination Time: 0

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE

Report Id: a55bf9b4-396e-11e3-bfb3-94de80776a40

Faulting package full name:

Faulting package-relative application ID:"

and this one relating to Word:

"Event 1002, Application Hang

The program WINWORD.EXE version 14.0.7109.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 16e0

Start Time: 01cecd66feba8e58

Termination Time: 0

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE

Report Id: 8f761acb-395a-11e3-bfb2-94de80776a40

Faulting package full name:

Faulting package-relative application ID:"

If there is anything else I can send you that will help diagnose the problem, please let me know.

One thing I haven't tried yet is uninstalling and re-installing Office.

Thanks again for your help.