Error message " 0x87d13c33" on the iOS update policy

Question

Error message " 0x87d13c33" on the iOS update policy

George Chrysovalantis Grammatikos 531 MVP

Hi all,

The last month the iOS Update policy displays the error code 0x87d13c33.

The settings in the policy are in the image below:

7 answers

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@George Chrysovalantis Grammatikos , For the error code "0x87d13c33" (-2016330701), it means notSupportedOperation.
https://learn.microsoft.com/en-us/graph/api/resources/intune-deviceconfig-iosupdatesinstallstatus?view=graph-rest-1.0

In General, updates will only apply to devices enrolled through Apple's Automated Device Enrollment (with ABM or ASM). Please confirm if the enrollment method of the device is ADE.
https://learn.microsoft.com/en-us/mem/intune/protect/software-updates-ios

Hope it can help.

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George Chrysovalantis Grammatikos 531 Reputation points MVP

2022-09-13T06:48:03.847+00:00

@Crystal-MSFT , thank you for your reply.
The devices are not enrolled in ABM or ASM, but they were downloading iOS updates without issue.
The problem has arisen in the last few months. What solution do you propose?
Re-enrolling iPhones in ABM one by one, or is there another way to do this in bulk?
There is a device enrolled with ABM, the status error code (-2016330701) is the same as the other devices.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-09-13T08:36:44.927+00:00
@George Chrysovalantis Grammatikos , From Intune, after researching, I didn't find other method to do this in bulk. So we suggest to re-enroll these device via ADE.

For the affected device enrolled with ABM, could you confirm if we enroll via the following steps:?
https://learn.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios

Meanwhile, please also confirm the device meets the following requirement:

iOS 10.3 and later (supervised)

iPadOS 13.0 and later (supervised)
George Chrysovalantis Grammatikos 531 Reputation points MVP

2022-09-13T11:32:55.863+00:00

@Crystal-MSFT , The device has been enrolled via the Company Portal app, and it is visible from the Enrollment program tokens-Manage-Devices menu.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-09-14T01:58:37.617+00:00

@George Chrysovalantis Grammatikos , From the picture, I notice the device is ADE enrolled and is supervised. But the device can't do iOS update with not support error. That's strange. Here, we suggest to open case to check in the background to see if there's any more finding. Here is a link with the steps to open case for your reference:
https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

Answer 2

Kevin Barnes 5

This error is usually cause by one of two issues. either you are trying to apply an older update through policy than the device has installed. (not allowing downgrade) or the device is not compatible with the OS that you are trying to install. Try changing your update version to either current or 17.0.3, should solve your issue.

Answer 3

Patrick Tippner 1

We're seeing the same issue for +100 devices in our tenant.

George Chrysovalantis Grammatikos 531 Reputation points MVP

2022-10-17T08:12:04.783+00:00

Hi @Patrick Tippner ,

I concluded that the issue is because the iPhone update policy only works with "Supervised devices" and "ABM devices".
The solution is to re-enrol your iPhones using the ABM portal.

software-updates-ios

Answer 4

I too have not been able to get to the bottom of getting an iOS Update Policy to apply on our DEP Devices. Have a mix of shared devices DEP Enrolled without user affinity and devices assigned to staff with User Affinity this is occurring for them all. Also found it frustrating to set maintenance windows, because our time zone is not an available option. Secondly for all these DEP Devices enrolled with user affinity with Federated Apple accounts and installing apps as required with a VPP License, we are seeing errors stating the app status has failed "App update is available" seems to indicate the user must manually update via Company Portal, but there is no such option to do so within the app.

Answer 5

kcook999 0

Seeing the same here across 3 tenants.

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Error message " 0x87d13c33" on the iOS update policy

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