Share via

Installation error 30183-39 (Couldn't stream Office)

Anonymous
2015-09-22T20:04:16+00:00

Hi.

I am getting the error code 30183-39 (Couldn't stream Office) when I try to install Office 2016 over Office 2013. I am a Office 365 subscriber.

Anybody is experiencing the same issue?

Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2015-09-22T22:35:00+00:00

Hello Felininho,

Thank you for posting on Microsoft Community.

To resolve the issue follow these steps and download Office 365 again:

  1. Check the type of internet connection you use (Wired or Wireless)?
  2. If you are using a wireless connection then you may try to hardwire the connection.
  3. Remove/uninstall the current installation of Office from your computer using the FIXIT tool: http://support.microsoft.com/kb/2739501
  4. Once this is done try downloading and installing Office 2016 again.

Check the above and let us know if it works.

Thank you.

Was this answer helpful?

1 person found this answer helpful.
0 comments

9 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-10-08T18:07:30+00:00

    Hello everybody,

    I've got the same problem and I'm already using a wired connection. I've tried it several times, but it still won't work and I really need Office for my exams.

    So can somebody please help me?

    Cheers.

    I recommend you to open a new thread about it, since this one is already marked as solved.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-08T17:36:33+00:00

    Hello everybody,

    I've got the same problem and I'm already using a wired connection. I've tried it several times, but it still won't work and I really need Office for my exams.

    So can somebody please help me?

    Cheers.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-09-26T14:05:06+00:00

    Hello Mohan,

    I don't have a wired internet connection, so i must use the wireless one.

    I have remove Office 2013 but i still get the same error message.

    Any other ideas?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-09-23T00:47:30+00:00

    Hi.

    I was able to install/update without removing the previous Office (2013).

    Thank you.

    Was this answer helpful?

    0 comments