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Unable to open particular URLs from inside Word

Anonymous
2015-08-21T18:33:00+00:00

I'm getting the following error message when clicking some (not all) URLs in a Word doc.

"Unable to open [URL]. The Internet site reports that the item you requested could not be found. (HTTP/1.0 404)"

When I edit the hyperlink, everything looks fine.  If I copy the URL directly from the Address field in the Edit Hyperlink box and paste it into the browser, it works fine.  But it refuses to work from within Word.  There are other links in the document that do work.

Any ideas?

Thanks.

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  1. Anonymous
    2015-08-26T23:42:56+00:00

    Thanks.  

    The URLs in Word and the 404 message are identical.

    I think I figured it out:  The URL is to a private repository on GitHub.

    Links to public GitHub repositories work just fine in Word.  But I get the 404 if it's a private repository.  And this happens even though I'm signed in to Github.  Like I said, if I copy the link to a browser, it works.  That's because the browser understands that I'm signed in.

    The question is:  Why doesn't Word know that I'm signed in?

    Btw, the same problem happens in Excel.  The problem does not happen in Outlook.

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  2. John Korchok 231.7K Reputation points Volunteer Moderator
    2015-08-29T00:51:17+00:00

    I  agree, it sounds like a bug. Unfortunately, since Word was developed long before the Internet, its hyperlinks are not 100% compliant with web standards.

    2 people found this answer helpful.
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  3. Jay Freedman 207.6K Reputation points Volunteer Moderator
    2015-08-26T19:22:29+00:00

    Does the URL in the 404 message differ from the one in the Word document, by even one character?

    Because the message says that the "Internet site reports that the item you requested could not be found", the part of the URL that specifies the domain (somesite.com or whatever the address is) is correct. If the incorrect character(s) were in that part, you would get a different message.

    That implies that the objectionable part is either the page address (somepage.htm or something like that) or a parameter after the page (either an anchor subaddress following a # sign, or a database parameter following a question mark).

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  4. Anonymous
    2015-08-26T16:52:23+00:00

    Thanks, but there is no number sign (#).

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  5. Jay Freedman 207.6K Reputation points Volunteer Moderator
    2015-08-21T20:24:05+00:00

    If the URLs that don't work include a hash (#), look at this thread: http://stackoverflow.com/questions/25070176/hyperlink-changes-from-to-20-20-when-clicked-in-excel

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