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Unable to create a new document in Word Online

Anonymous
2015-07-08T08:31:31+00:00

Whenever I open the Word Online web apps and try to create a new document (of any kind), it hangs for a while and then returns me the error "Sorry, we couldn't create your new document.".

BUT, when I go to my OneDrive and create a Word Document there, it just goes directly to Word Online and let me edit it.

(That also happens to any other Office Online apps I use.)

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-07-10T00:49:20+00:00

    Hi Daniel,

    Thanks for your reply, but I'm only using Chrome. Beside, speaking of Internet Explorer, I've tried the same thing I did with Chrome as I mentioned before, and it STILL returns me that error.

    6 people found this answer helpful.
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  2. Anonymous
    2016-08-07T18:50:44+00:00

    Hi All,

    Is there any resolution to this problem? I am still facing the same issue. I have opened a case with Microsoft Team as well a week ago, but still haven't heard anything from them. 

    Appreciate your help!

    Regards

    Mandar

    5 people found this answer helpful.
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  3. Anonymous
    2015-07-09T08:07:23+00:00

    Hello Văn,

    A quick question before we proceed.

    Do you experience this issue when you try accessing Office Online Apps through Internet Explorer?

    If the above is true, I suggest you to reset Internet Explorer's setting following steps mentioned in the following article then try accessing Office Online Apps and verify the result.

    http://support.microsoft.com/kb/923737 **** **Disclaimer:**The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

    Try the suggestion and let me know the results at your earliest convenience.

    Thank you.

    5 people found this answer helpful.
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  4. Anonymous
    2017-05-02T01:24:57+00:00

    I am having this same problem.  Using Microsoft 365 Online on a Mac.  Any suggestions?

    3 people found this answer helpful.
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  5. Anonymous
    2015-08-11T05:36:24+00:00

    Hi Van Thien,

    Thanks for taking the time to contact the Microsoft Team.

    Are you still having the issue with file creation? If yes, copy/paste the screen shot of the error message (with the session id). We will look into this.

    2 people found this answer helpful.
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