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Problem to install office 2016 on windows 10

Anonymous
2015-12-09T18:20:53+00:00

Hello,

I have trying to install office 2016 on windows 10 (Clean installation), but get an error that say:

"microsoft office 2016 encountered an error during setup installation"

This is the only error I get, whitout any error code provided.

There is no previously office installed on the computer

It is occur also when I install office 2013.

I checked the event viewer and the following Warrning errors show:

Warrning Error 1:

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{DE7B24EA-73C8-4A09-985D-5BDADCFA9017}" />

<EventID>414</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>414</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2015-12-09T17:46:42.588378100Z" />

<EventRecordID>1932</EventRecordID>

<Correlation />

<Execution ProcessID="136" ThreadID="780" />

<Channel>System</Channel>

<Computer>Verben-pc</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData Name="TaskMisconfigured">

<Data Name="TaskName">NT TASK\Microsoft\Office\OfficeTelemetryAgentFallBack2016</Data>

<Data Name="Parameter">C:\Program Files\Microsoft Office\Office16\msoia.exe</Data>

</EventData>

 </Event>

Warrning Error 2:

Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{DE7B24EA-73C8-4A09-985D-5BDADCFA9017}" />

<EventID>414</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>414</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2015-12-09T17:46:42.547201100Z" />

<EventRecordID>1931</EventRecordID>

<Correlation />

<Execution ProcessID="136" ThreadID="780" />

<Channel>System</Channel>

<Computer>Verben-pc</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData Name="TaskMisconfigured">

<Data Name="TaskName">NT TASK\Microsoft\Office\OfficeTelemetryAgentFallBack2016</Data>

<Data Name="Parameter">C:\msoia.exe</Data>

</EventData>

 </Event>

Warrning Error 3:

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{DE7B24EA-73C8-4A09-985D-5BDADCFA9017}" />

<EventID>414</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>414</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2015-12-09T17:46:42.516016000Z" />

<EventRecordID>1930</EventRecordID>

<Correlation />

<Execution ProcessID="136" ThreadID="780" />

<Channel>System</Channel>

<Computer>Verben-pc</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData Name="TaskMisconfigured">

<Data Name="TaskName">NT TASK\Microsoft\Office\OfficeTelemetryAgentLogOn2016</Data>

<Data Name="Parameter">C:\Program Files\Microsoft Office\Office16\msoia.exe</Data>

</EventData>

</Event>

Warrning Error 4:

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{DE7B24EA-73C8-4A09-985D-5BDADCFA9017}" />

<EventID>414</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>414</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2015-12-09T17:46:42.469022000Z" />

<EventRecordID>1929</EventRecordID>

<Correlation />

<Execution ProcessID="136" ThreadID="880" />

<Channel>System</Channel>

<Computer>Verben-pc</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData Name="TaskMisconfigured">

<Data Name="TaskName">NT TASK\Microsoft\Office\OfficeTelemetryAgentLogOn2016</Data>

<Data Name="Parameter">C:\msoia.exe</Data>

</EventData>

</Event>

I tried the following steps:

-Renamed the "Microsoft Help" in ProgramData

-Delete the office regeistry keys.

-Load diagnostic startup (via msconfig)

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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5 answers

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  1. Anonymous
    2015-12-11T23:25:20+00:00

    Hi Ben,

    The Office Professional 2016 uses MSI technology instead of Click-to-Run, so things are a little different. This is likely a Volume Licensing SKU. Where did you get the media?

    (and when did you get it...that will help us figure out what build you have)

    Thanks,

    -Mike

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  2. Anonymous
    2015-12-10T05:36:10+00:00

    Hi Vardhaman,

    Thank you for helping.

    But the error still occur,  after trying the 2 methods.

    Thank you again,

    Ben

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  3. Anonymous
    2015-12-10T01:05:55+00:00

    Hi Ben,

    Thank you for reply.

    Let's try following methods and check if it helps.

    Method 1:

    1. Go to following location C:\Windows\tasks.
    2. Delete all tasks and then try to reinstall Office.

    Method 2:

    If issue still persists create new user account and then try to install Office.

    http://windows.microsoft.com/en-in/windows-10/create-a-local-user-account-in-windows-10

    Try the suggestion and let me know the result at your earliest convenience.

    Thank you.

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  4. Anonymous
    2015-12-09T23:53:35+00:00

    Hi Vardhaman,

    1. I am running the setup.exe from the disk.
    2. Office 2016 professional plus eddition.
    3. I am using firefox.

    The articales did not helped, because it is the first time that I am installing office on the windows.

    Thank you,

    Ben

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  5. Anonymous
    2015-12-09T20:07:19+00:00

    Hi Ben,

    Thank you for posting your query in Microsoft Office Community.

    Provide more information before we proceed.

    1. How are you trying to install Office?
    2. What is the edition of Office 2016 are you trying to install?
    3. Which browser are you using?

    Let's try to run fix it from the article below and then reinstall Office and verify the result.

    https://support.office.com/en-in/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-Windows-computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    You may also refer article below and check if it helps.

    https://support.office.com/en-in/article/Troubleshoot-installing-Office-and-Office-365-35ff2def-e0b2-4dac-9784-4cf212c1f6c2

    Reply with necessary information and the result to help you further.

    Thank you.

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