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I am getting an error while opening the word document like "found unreadable contents". Can anyone help me to resolve this.

Anonymous
2012-08-24T06:38:09+00:00

Hii,

While opening the word document file, i am getting en error msg

 "The file <doc name> cannot be opened  because there are problem with the contents."  the details given is "unspecified error-- location: part:/ word/footer1.xml, Line 2, column 0"

I dont understand where the error is.  Please help me on this.  After clicking ok, I am getting another message like

"Word found unreadable content in <doc name> . Do you want to recover the documents?"

I am able to open the document. But i dono from where the error is coming.

Please help me to resolve it..

Thanks in advance.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-08-25T01:57:36+00:00

Are you experiencing this issue on a specific document or all documents?

Does the document contain any complex formatting?

Follow the instructions mentioned in the following article which addresses this issue and also provides resolution and see if it helps: http://support.microsoft.com/kb/2528942

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  1. Anonymous
    2015-11-11T19:58:08+00:00

    Try saving the document as a .doc file and then open it and save it back to a .docx. By doing this, Word will fix the errors before converting to .doc file, and when you resave it back to docx, Word will save it in the correct format.  Ridiculous solution for sure, but it worked for me.

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  2. Doug Robbins - MVP - Office Apps and Services 323K Reputation points MVP Volunteer Moderator
    2015-11-12T06:51:30+00:00

    If the file cannot be opened, it is not possible to save it as a doc file.

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  3. Anonymous
    2015-09-07T12:27:59+00:00

    I alos have this problem with more and more users.

    When i look at the XML (open wordfile as archive and browse to word/footer.xml) i sees that if I om my computer creates and edits a file i get a very small xmlfile:

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <w:ftr xmlns:wpc="http://schemas.microsoft.com/office/word/2010/wordprocessingCanvas" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:m="http://schemas.openxmlformats.org/officeDocument/2006/math" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:wp14="http://schemas.microsoft.com/office/word/2010/wordprocessingDrawing" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing" xmlns:w10="urn:schemas-microsoft-com:office:word" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main" xmlns:w14="http://schemas.microsoft.com/office/word/2010/wordml" xmlns:w15="http://schemas.microsoft.com/office/word/2012/wordml" xmlns:wpg="http://schemas.microsoft.com/office/word/2010/wordprocessingGroup" xmlns:wpi="http://schemas.microsoft.com/office/word/2010/wordprocessingInk" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml" xmlns:wps="http://schemas.microsoft.com/office/word/2010/wordprocessingShape" mc:Ignorable="w14 w15 wp14"><w:p w:rsidR="003828C3" w:rsidRDefault="003828C3"><w:pPr><w:pStyle w:val="Bunntekst"/></w:pPr></w:p></w:ftr>

    Whereas user with a problem get this:

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <w:ftr xmlns:wpc="http://schemas.microsoft.com/office/word/2010/wordprocessingCanvas" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:m="http://schemas.openxmlformats.org/officeDocument/2006/math" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:wp14="http://schemas.microsoft.com/office/word/2010/wordprocessingDrawing" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing" xmlns:w10="urn:schemas-microsoft-com:office:word" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main" xmlns:w14="http://schemas.microsoft.com/office/word/2010/wordml" xmlns:wpg="http://schemas.microsoft.com/office/word/2010/wordprocessingGroup" xmlns:wpi="http://schemas.microsoft.com/office/word/2010/wordprocessingInk" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml" xmlns:wps="http://schemas.microsoft.com/office/word/2010/wordprocessingShape" mc:Ignorable="w14 wp14"><w:p w:rsidR="00515559" w:rsidRDefault="00CE1914"><w:pPr><w:pStyle w:val="Footer"/></w:pPr><w:r><w:t>Date</w:t></w:r><w:r w:rsidR="00515559"><w:t xml:space="preserve">: </w:t></w:r><w:sdt><w:sdtPr><w:rPr><w:noProof/></w:rPr><w:alias w:val="Date2"/><w:tag w:val="Date2"/><w:id w:val="1277678934"/><w:placeholder><w:docPart w:val="819FD992800C4B5293B0B987CEBC0979"/></w:placeholder><w:dataBinding w:xpath="/root[1]/date[1]" w:storeItemID="{7B68E63E-886A-4951-A63F-B261D8F686F3}"/><w:date w:fullDate="2015-06-30T00:00:00Z"><w:dateFormat w:val="dd.MM.yyyy"/><w:lid w:val="en-GB"/><w:storeMappedDataAs w:val="dateTime"/><w:calendar w:val="gregorian"/></w:date></w:sdtPr><w:sdtContent><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:fldChar w:fldCharType="begin"/></w:r><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:instrText xml:space="preserve"> CREATEDATE  @ "dd.MM.yyyy"  \* MERGEFORMAT </w:instrText></w:r><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:fldChar w:fldCharType="separate"/></w:r><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:t>30.06.2015</w:t></w:r><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:fldChar w:fldCharType="end"/></w:r></w:sdtContent></w:sdt></w:p><w:p w:rsidR="00515559" w:rsidRDefault="00515559"><w:pPr><w:pStyle w:val="Footer"/></w:pPr><w:r><w:t xml:space="preserve">Page </w:t></w:r><w:r><w:fldChar w:fldCharType="begin"/></w:r><w:r><w:instrText xml:space="preserve"> PAGE   \* MERGEFORMAT </w:instrText></w:r><w:r><w:fldChar w:fldCharType="separate"/></w:r><w:r w:rsidR="006F4AD0"><w:rPr><w:noProof/></w:rPr><w:t>2</w:t></w:r><w:r><w:fldChar w:fldCharType="end"/></w:r><w:r><w:t xml:space="preserve"> (</w:t></w:r><w:fldSimple w:instr=" NUMPAGES   \* MERGEFORMAT "><w:r w:rsidR="00EE1EA4"><w:rPr><w:noProof/></w:rPr><w:t>1</w:t></w:r></w:fldSimple><w:r><w:t>)</w:t></w:r></w:p></w:ftr>

    We are in a mixed environment with Office 2010 (SP2) and 2013.

    The footer contain a page counter and date picker witch has same valu as a form at the start of the doc (from Page 2)

    Any one who can help

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