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Office 365 Email Essentials (Business Essentials/Small Business) from GoDaddy vs. Office 365 Small Business from Microsoft

Anonymous
2015-10-30T15:02:38+00:00

I currently have an Office 365 Email Essentials/Business Essentials/Small Business account from GoDaddy (they have changed the name so many times, but my understanding is that all of these are equivalent products), but I am noticing some very serious administration issues in SharePoint Online. These issues include menus that are illustrated in support.office365, but do not appear at all in my godaddy version, missing site deletion icons/abilities, and service settings pages that do not load so I can't navigate from one to the next, etc. Does anyone else have (or had) this problem?

I have been told there is no difference in the godaddy product vs the Microsoft version, yet I am finding that hard to believe as I continue to encounter strange things when trying to set up my first SharePoint tenant. How can I trust a product to build my businesses file management system on when no one can give me a straight answer about the differences in capabilities and operation of the SharePoint site? Can anyone give me any insight into these issues?

If you have experienced this problem, what was your solution?

Thanks,

Jeff Null

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2015-11-01T02:05:34+00:00

    Hi Jeff,

    I’d like to first clarify the difference between three subscriptions you mentioned.

    1. Over all Office 365 business subscriptions, we don’t have Office 365 Email Essentialsvia our channel. It looks like this is a subscription from GoDaddy. Based on my research, it may include Exchange Online service. For details of this subscription, I suggest you find GoDaddy support.
    2. For Office 365 Business Essentials, we have this subscription and the subscription includes Office Online, SharePoint Online, Exchange Online and Skype for Business Online service. For more details, you can find it via products.office.com/.../office-365-business-essentials.
    3. For Office 365 Small Business, we do have this subscription and is renamed as Office 365 Business Essentials with additions and improvements via our official channel. In SharePoint aspect, Office 365 Small Business does not have SharePoint Admin Center, which is used to centrally manage SharePoint Online, compared with Office 365 Business Essential.

    For “missing site deletion icons/abilities” issue, if you are looking for deleting subsite created by your own, you can delete it via navigate to the site > the gear icon > site settings > delete this site. If you are looking for deleting the three default site collection created by the system, it is not feasible to do that within Office 365 Small Business subscription.

    For “service settings pages” and other issues, we need more detailed information about what service or settings you want for managing your SharePoint Online. You may capture a screenshot to help us understanding your requirement. You can upload screenshots by clicking Use rich formatting > the first Insert/Edit Media icon.

    As you encounter some issues managing SharePoint Online sites, I recommend you referring to the articles below for help:

    https://support.office.com/en-US/article/SharePoint-Online-Planning-Guide-for-Office-365-Small-Business-A496EEEB-F9CE-40E3-AA5D-932CB268BADC(If you are using Office 365 for Small Business)

    https://support.office.com/en-US/article/SharePoint-Online-Planning-Guide-for-Office-365-for-business-d5089cdf-3fd2-4230-acbd-20ecda2f9bb8 (If you are using other Office 365 Business plans)

    If you have any concerns about Office 365 for Business online services, please let us know.

    Regards,

    Ryan

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  2. Anonymous
    2015-11-03T03:38:49+00:00

    Hi Jeff,

    From the screenshots, it shows that the user interface has been customized by GoDaddy. Thus, I suggest you reach out to GoDaddy support for the issue. Thanks for your cooperation.

    Regards,

    Ryan

    3 people found this answer helpful.
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