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Install Microsoft Office Home & Student 2007

Anonymous
2016-03-03T23:12:59+00:00

I am changing to a new laptop and want to download my copy of Office 2007.  I have the product key and the download went fine, but when I try to install I get the following error message:

Error 1935 {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}, HRESULT: 0X800736B3

It stops the installation and tells me that windows will try to send me a message, but I have not received anything yet.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2016-03-04T08:58:19+00:00

    To obtain a replacement from MS requires that you have the physical proof of purchase, ie the original receipt

    This is free http://www.libreoffice.org/

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  2. Anonymous
    2016-03-08T17:43:32+00:00

    We on this forum, and me specifically, are not "Microsoft".  Microsoft does not pay much attention here.

    Since a MS Store fluffed up your computer and copy of Office, the only place you can get satisfaction is from the store manager.

    Office Product Keys are always 25 characters, typically written by MS in 5 groups of 5 char. Sounds like you lost one whole group (first or last).

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  3. Anonymous
    2016-03-04T06:27:50+00:00

    My Windows crashed in 11/2015.  After months and excruciating hours speaking to limited English speaking technicians in India, with no results, I took my computer into a Microsoft store, where it was necessary to install a whole new hard drive, with the original Vista OS.  Unfortunately, the store technicians were unable to reinstall the original Microsoft Home & Student 2007 and I have no program.  

         The computer was purchased at Best Buy (CA) in June, 2008 with the program installed.  I no longer have the disk or the Product Key and - after spending $149 for the "Work & Play" service package and another $60 for the new hard drive (on an old computer which I had planned to replace in June, this year).    I hope I do not have to purchase another Home & Student, 2007 program again.  Is it possible for me to receive a replacement installation disk and product key?  Although the offer was not made, (& I wasn't aware of the problem at the time)  can the Microsoft retail store - which repaired my computer - furnish me with those items without charge?

         I have all the documentation which confirms the repairs and my account should have a lengthy record of my futile telephone contacts with Microsoft, Mumbai !!

         I would be most appreciative of your assistance.   Thank you,

    C. Yano,  March 3, 2016

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  4. Anonymous
    2016-03-08T07:47:16+00:00

    I no longer have the original receipt from Best Buy.  I did write down the Product Key for  Office - Home & Student 2007, however, it no longer works?!  I do have the product keys for Vista and Microsoft, if I can use those to download Office?

    What is libreoffice.org?

    Carolyn Yano

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  5. Anonymous
    2016-03-04T08:59:29+00:00

    Did you download/save before running the install?

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