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Teams Rooms Basic and Pro Licenses Not Working

BryanB60C-4365 36 Reputation points
2022-09-16T19:35:35.7+00:00

I have 3 new Logitech TAP MTR devices that aren't able to login with using room accounts with the new Teams Rooms Basic and Pro licenses released by Microsoft earlier in September 2022. I've followed the documentation as exactly outlined in the below link the Basic and Pro licenses don't appear to actually provision the accounts for Teams. When trying to login via the web browser, I receive an error that the account isn't enabled for Teams, and on the MTR device I get an error that the account no longer has access to the organization. Workaround that I have functioning now is to use a standard user account with an E3 license which lets me log in successfully, but Microsoft says that they will be blocking E3 licenses on MTR devices in July 2023. Has Microsoft not finished provisioning the Teams Rooms Basic or Pro licenses on their end yet? Since this is so new, I can't find a single thing on the internet yet.

https://learn.microsoft.com/en-us/microsoftteams/rooms/with-office-365?tabs=m365-admin-center%2Cazure-active-directory2-password%2Cactive-directory2-license

Microsoft Teams | Microsoft Teams for business | Other

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  1. BryanB60C-4365 36 Reputation points
    2022-09-20T18:11:55.853+00:00

    I figured this out on own today. Our O365 tenant was only enabled for "Business and Enterprise" Teams licenses, I had to enable the "Other" license type for Teams to work with the Room Basic and Pro licenses.

    243116-image.png

    2 people found this answer helpful.
  2. BryanB60C-4365 36 Reputation points
    2022-09-19T13:06:19.6+00:00

    Thanks for the response but that doesn't help with my issue. I have brand new Teams conference room setups as of September 12, 2022, the legacy licenses aren't available for me to purchase anymore so I am stuck with only the Teams Room Basic and Pro options. I created brand new room accounts using the following article:

    https://learn.microsoft.com/en-us/microsoftteams/rooms/with-office-365?tabs=m365-admin-center%2Cazure-active-directory2-password%2Cactive-directory2-license

    The Teams admin center shows that the account is activated and licensed properly:

    242507-image.png

    However, sign in to the MTR fails with a 'not licensed' error. When I try the Teams web app using the conference room account, I receive an error that the account is not licensed:

    242508-image.png

    Is there something wrong on the Microsoft side that Teams is not licensing properly? Everything I am reading indicates I am following all the steps properly.

    1 person found this answer helpful.
  3. BryanB60C-4365 36 Reputation points
    2022-09-20T14:56:20.887+00:00

    As you can see in my screenshot above, I've already applied a Teams Room Pro license to the account. The issue is that the license is NOT enabling Teams on the account as shown in my second screenshot. What is causing this to happen?

    1 person found this answer helpful.
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  4. SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff
    2022-09-19T09:36:50.35+00:00

    Hi @BryanB60C-4365

    As things stand, these licenses can continue to be used until their expiration date. we recommend that you transition to the Teams Rooms Pro license. The meeting and management features

    available in both of the legacy licenses have been combined in the Teams Rooms Pro license.

    Besides, if your organization has an Enterprise Agreement, you can continue using your existing legacy licenses until your next renewal period. You can also continue to reserve additional

    legacy licenses until your next renewal period.

    For more details about Microsoft Teams Rooms licenses, you could refer to this article.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  5. Fred 1 Reputation point
    2022-12-20T15:41:41.237+00:00

    The Other license setting we already have. Looks Microsft changing the Panels licenses?
    For us now as workaround assigning E1 or E3 license.
    Trying to figuring out how to use those 25 legacy licenses.

    272437-image.png

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