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The xxxxx.com domain was already added to a different Office 365 account

Anonymous
2016-04-12T09:41:07+00:00

Hi!

I was trying to add my domain to an office 365 account, and after adding the txt record in my DNS I receive in office 365 the message:

xxxxxx.com was already added to a different Office 365 account.

I find this strange since I've never used this domain in any Office365 account.

Can you help???

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-04-12T11:30:09+00:00

    Hi Nelson,

    We will also get this error if we added our domain to other services like Azure or Power BI, given the situation, could you confirm whether you or your colleagues have ever performed this?

    In addition, we need your account information and the problematic domain name for further investigation. To protect your privacy, I have sent you a private message to collect them. You can check the PM via the link below:

    https://community.office365.com/user/conversations

    Regards,

    Allan

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  2. Anonymous
    2016-04-15T02:58:13+00:00

    Hi Miguel,

    Thanks for your updates via the Private Message.

    Let us get more details from your service request (SR) in order for us to point you to the right direction. I have sent you a Private Message (PM) to retrieve the SR number. I will look up on the support history and decide on how we shall proceed.

    You may access the PM here.

    https://community.office365.com/user/conversations

    Regards,

    Felix

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  3. Anonymous
    2016-04-14T02:44:31+00:00

    Hi Nelson& Miguel,

    We have received your tenant info via the Private Message(PM).

    In this situation, to move forward, please refer to my updates via PM at https://community.office365.com/user/conversations .

    Thanks,

    Felix

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  4. Anonymous
    2016-04-18T11:55:04+00:00

    Hi Miguel,

    We have checked the SR number and contacted the related team. They will email or phone you if there is any update. Moreover, please have the related info prepared as I mentioned in the PM to help authenticate your domain info.

    Regards,

    Felix

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