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Compatibility of Office for android lollipop

Anonymous
2016-03-11T06:03:58+00:00

I have a mobile of android lollipop with a screen size of 5.5 inches. When I want to download a Microsoft Office Apps(Word, Excel, PowerPoint) an error has shown that your device is not compatible. But outlook and one drive is running on my phone.

So why the Word, Excel, PowerPoint is incompatible with the same device.

What's the solution of this issue?

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  1. Anonymous
    2016-03-12T00:18:51+00:00

    Hi,

     Thank you for posting your query in Microsoft Community.

    There could be some compatibility issues with some devices.

    A quick question before we proceed.

    What is make and model of device?

    I look forward to your reply to assist you further.

    Thank you.

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  2. Anonymous
    2016-03-12T08:10:17+00:00

    I have Samsung  Galaxy J7

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  3. Anonymous
    2016-06-10T06:19:36+00:00

    I also am having the same issue with the downloading of Excel onto my Samsung J7.

    Excel is vital for my job.

    Please help.

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  4. Anonymous
    2016-03-20T17:02:43+00:00

    Hi,

    Thank you for posting your response.

    A quick question before we proceed.

    Are you trying to download Microsoft Office Mobile app or Office individual apps (Word, Excel etc.)?

    Based on your issue description it seems that you are trying to install Microsoft Office Mobile application from Play Store. I would like to inform you that Office Mobile application (Office hub) is not compatible with Android 5 and above.

    I suggest you to search and install Office Word, Office Excel, and Office PowerPoint etc. individual application from Play Store. Check if you are able to install the applications.

    Hope this information helps. Please post back with the updated issue details for further assistance.

    Thank you.

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  5. Anonymous
    2016-03-21T05:25:20+00:00

    Hi,

    I tried both ways to install from Microsoft Office Apps and as well as individual application from play store but the result has been same.

    I hope Microsoft will give a solution for this issue.

    Thank you.

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