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Remove domain from expired and deleted Office 365 Trial account

Anonymous
2016-04-18T05:11:38+00:00

Hi,

I had been running a Office 365 Enterprise E3 Demo Trial against my domain..

In January this trial got deleted. However I forgot to remove our domain from this account.

I now want to activate a new Office 365 instance against our domain but get the message that our domain is still associated with the previous instance.

However I have no way off logging in as the instance is deleted.

Domain: ccldemo.co.nz

Old Office 365 domain: democcl3.onmicrosoft.com

Any help appreciated.

Cheers,

Ralf

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-04-21T09:20:51+00:00

    Hi Ralf,

    I have got the information from our relevant team. Firstly, I would confirm again whether you have followed the Self-removing steps and article below and can’t remove the domain:

    1. Sign in to Office 365 Portal as an Admin.
    2. Choose the app launcher icon App launcher button at the upper left side of the page, and then choose Admin.
    3. Click DOMAINS on the left pane then choose the domain need to remove.

    https://support.office.com/en-us/article/Remove-a-domain-from-Office-365-f09696b2-8c29-4588-a08b-b333da19810c?ui=en-US&rs=en-US&ad=US

    If you have done the exactly same steps above, you would need to do some further steps to remove the domain. I have sent you the further steps in private message.

    Then you also asked if you can remove the onmicrosoft.com domain in the expired tenant. For the onmicrosoft.com domains, they will be kept in Office 365 Exchange Online for at least 180 days after the tenant expiring. So if your tenant hasn’t expired for 180 days, it is not feasible to remove those onmicrosoft.com domains.

    Regards,

    Yang

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  1. Anonymous
    2016-09-24T18:51:25+00:00

    Has this been solved? I have the same problem. I want to add my domain to my Office 365 subscription, but it seems to still be assigned to an old Intune trial that has expired and was deleted over a year ago. Thus, I can not just log in to the old subscription and remove the domain.

    Hartmut

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  2. Anonymous
    2016-04-19T03:28:13+00:00

    Hi Ralf,

    Thanks for your information in private message. I will contact our relevant team and share the updates here.

    Regards,

    Yang

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  3. Anonymous
    2016-04-18T09:24:46+00:00

    Hi Ralf,

    I understand that you want to remove a custom domain in an expired trial subscription. To contact our relevant team to help, I’d like to collect the tenant information.

    To protect your privacy, I have sent you a private message to collect the information. Please follow the link below to access it:

    https://community.office365.com/en-us/user/conversations

    Regards,

    Yang

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  4. Anonymous
    2016-04-18T08:20:06+00:00

    hmmmm if you didn't start your trial for azure active directory, I wonder if you can't start that trial and go in and delete your domain. In reality all of your domain information lives in Azure Active Directory so this should get you what you need. However if you what you said is true, your tenant isn't actually deleted if your domain is still active in an Office 365 tenant...did you create a new tenant? can you still login to your old tenant? You might be able to still delete your domain from your old tenant.

    Also if all of that fails, you might want to log a ticket inside of your instance to have this done this will likely get you quicker service.

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