Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Yes, I’ve been to the link quite a few times looking for answers. My phone did come with Office 365 installed however Word, Excel and other apps will only open the files in ’read only’. There is a banner at the top that says that I need to upgrade to the paid version in order to edit and save files. There does not appear to be a way to link it to my unused subscriptions.
Having said all that, I finally found the answer on how to connect it to my device in another related thread. I do wish the online help would have suggested this.
Try signing out of your Mobile app and then signing back in:
- Open Word, Excel, or PowerPoint Mobile
- Open any document
- Tap File and then Settings and then Account
- Tap each account and tap Sign out
- Tab Close
- Close your app
Now, sign back in to your app. Start your app and click Sign in
All is well now.