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Onedrive for Business prompting for credentials

Anonymous
2016-05-03T06:45:49+00:00

In the tool tray, the OneDrive for Business application is showing a warning sign. Hovering over the warning sign presents "We need your credentials to sync some libraries". A look at File Explorer shows OneDrive for Business with a happy little green checkmark. Since that makes no sense, I right click the OneDrive for Business app and select "View sync problems" resulting in a pop up Window showing the error. "Credentials needed" with a resolution of "Please enter your credentials." and two buttons at the bottom reading "Enter credentials" and "Close" respectively. I click "Enter Credentials", the button animates a blue glow indicating it was clicked and... nothing happens. Nothing at all. No prompt for credentials, no error, nothing. Clicking "Close" appears to work. Try again, same results, the button does nothing at all.

Since OneDrive for Business is demanding credentials while simultaneously refusing to provide a prompt to enter said credentials, I surrender and I check out OneDrive from File Explorer. Here I painstakingly review every last file and folder to confirm that everything indicates no sync problem. Next, I create a new folder in File Explorer with no problem and then log into the portal to check OneDrive. The new folder appears. Tool tray still in error, the folder was able to sync anyway. To confirm, I next create a folder from the OneDrive for Business portal. Eventually the created folder appears in File Explorer. At this point, everything appears to be syncing as it should, even though the tray icon insists otherwise wasting an unforgivable amount of my time.

At this point I hope there is an application developer standing in an unemployment line and someone can shed some light on how I get the application to agree with itself.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-05-03T08:49:12+00:00

    Hi VonPhillips,

    I would suggest you try the steps below to see if the issue can be solved.

    1. Exit all Office applications including the OneDrive for Business sync client.
    2. Reset Internet Explorer settings.
    3. Removing all the stored credentials in the credentials manager (Control Panel > User Accounts > Credential Manager > Windows Credentials). (NOTE: This will remove your stored passwords.)
    4. Run regeditas administrator.
    5. From Registry Editor, browse to:

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity 6. Delete the Identity folder. 7. Open an Office application like Word and sign in with your Office 365 account. 8. Open OneDrive for Business to continue syncing.

    In addition, I would suggest you use the OneDrive for Business Next Generation Sync Client if you don’t sync SharePoint libraries. It is faster and more reliable. And you can select which folders or files you want to sync in the library. Here are the setup guides for Windows.

    Thanks,

    Ran

    9 people found this answer helpful.
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  2. Anonymous
    2017-03-01T19:47:12+00:00

    This is an infuriatingly infuriating problem to continue to have. I, along with many of my users, have this problem. I do not understand why Microsoft cannot seem to get this product to not only work, but work reliably.

    3 people found this answer helpful.
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  3. Anonymous
    2017-04-03T19:56:39+00:00

    Only thing that has ever worked for me:

    1. Stop syncing SharePoint/OneDrive library via system tray:
    2. Delete the local folders/files from hard drive
    3. Restart computer. Then log into SharePoint/Office 365 in your browser, with your updated credentials, then choose the Sync button to re-establish the connection/sync to those libraries.

    Hope that helps.

    2 people found this answer helpful.
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  4. Anonymous
    2016-05-16T16:39:45+00:00

    This worked for me.  Thank you!!

    1 person found this answer helpful.
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  5. Anonymous
    2016-05-06T09:48:59+00:00

    Hi VonPhillips,

    Could you share some updates with us?

    Thanks,

    Ran

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