Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi VonPhillips,
I would suggest you try the steps below to see if the issue can be solved.
- Exit all Office applications including the OneDrive for Business sync client.
- Reset Internet Explorer settings.
- Removing all the stored credentials in the credentials manager (Control Panel > User Accounts > Credential Manager > Windows Credentials). (NOTE: This will remove your stored passwords.)
- Run regeditas administrator.
- From Registry Editor, browse to:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity 6. Delete the Identity folder. 7. Open an Office application like Word and sign in with your Office 365 account. 8. Open OneDrive for Business to continue syncing.
In addition, I would suggest you use the OneDrive for Business Next Generation Sync Client if you don’t sync SharePoint libraries. It is faster and more reliable. And you can select which folders or files you want to sync in the library. Here are the setup guides for Windows.
Thanks,
Ran