Suddenly I cannot share individual files or folders in my One Drive for Business- Everything just links to Main Folder

This seems to be the case with all files/folders. Last week when I was trying to troubleshoot this, I created a new file and put a test document in there and it still did not work. I could not properly share the file or the folder.

Still waiting to hear back from others if they have the same problem. I'll ask again today.

Hi Melissa,

Thanks for the updates in the private message.

Given to the situation, the issue may be related to the permissions of your OneDrive for Business library. Please capture the following screenshots:

1.Navigate to your OneDrive for Business library, click the setting gear>Site Settings>Site Permissions>capture a screenshot for the permission list. Normally, we should see Everyone or Everyone except external users.

2.In the same page, click Access request Settings in the Manage section, make sure the two Allow

options are selected. This may the cause why we only can get restricted links.

3.Retrun to your OneDrive home page, click Return to classic OneDrive in the left bottom of the page>click setting gear>Ribbon:On>Click the LIBRARY tab>Library Settings>Permissions for this document library. Capture a full screenshot of this page. Check if you can see Stop Inheriting Permissions or Delete unique permissions. Stop Inheriting Permissions means now the library use the same permission as the site level.  Delete unique permissions means now the library has a unique permission list for itself, the users in the Step 1 permission list may don't have the permission in the library level.

4.Navigate to the Bioserve folder, click "…">Share>Shared with>ADVANCED>capture a screenshot for this page. Here is the permission list for the folder.

5.Navigate to another folder (the user who have entire permission for your library but cannot see that folder), use the same method in Step 4 to capture a screenshot for its permission list. Let us know if the test user in this list.

Note: Let us know if the user who you test with in this list. For each step, we can click the Check Permissions button>enter his account>Check Now to see his permissions. We appreciate you can also share with us his permissions in the 4 steps.

Best regards,

Tim

Hi Melissa,

Ok, just post back if you have any updates.

Meanwhile, Could you help us to collect some trace logs for this issue? I have sent you a private message with the steps and a workspace for the logs. You can find the message via the URL https://answers.microsoft.com/en-us/privatemessages/list.

Thanks for your time.

Tim

Hi Melissa,

Thanks for replying to my private message.

For other users part, please let us know if they encounter the issue when you get information from them. It will help us if the issue is only related to your account or the whole tenant.

Moreover, in your OneDrive for Business library, do all the files have this issue? You may upload some new files and share it with others to see the result.

For opening another service request, I need to confirm some information via private message.

Meanwhile, the default domain.onmicrosoft.com is determined when we sign up the tenant. It cannot be changed. We can add custom domain to the tenant and switch user account to the custom domain.

Best regards,

Tim

Hi Melissa,

We understand it was a poor experience and sorry you were impacted. I hope you’ll stick with it and continue troubleshoot the issue with us.

To investigate this issue, I’d like to confirm the follow information:

1. Do other people encounter the same issue in their OneDrive for Business libraries?
2. If there is any error message for “cannot even submit a support ticket”, please capture a screenshot of it.
3. Some tenant information and the first service request number. I have sent you a private message to collect the information. You may find the message via the URL https://answers.microsoft.com/en-us/privatemessages/list.
4. Do other operations work well in your OneDrive for Business library (e.g. Upload files, Sync)? Click setting gear>Site Settings>Site collection administrators>check if your account is the site administrator.

Thanks for your time.

Tim