Error in Excel keeps occuring

Question

Error in Excel keeps occuring

Anonymous

Hi,

I have a user at my company who is having the following issue, this is only occurring now he's been upgraded to Office 365:

The attached recurring fault keeps occurring in Excel which locks it requiring "hard closure" with Task Manager which could potentially corrupt the spreadsheet;

"See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.Runtime.InteropServices.COMException (0x800A01A8): Exception from HRESULT: 0x800A01A8

at Microsoft.Office.Core._CommandBarButton.get_Enabled()

at PWOffice12AddInImpl.ExcelEventsProcessor.IsPossibleToInsertObject()

at PWOffice12AddInImpl.ExcelEventsProcessor.UiUpdateTimer_Tick(Object sender, EventArgs e)

at System.Windows.Forms.Timer.OnTick(EventArgs e)

at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

PWOffice12AddInImpl

Assembly Version: 1.0.0.0

Win32 Version: 08.11.11.111

CodeBase: file:///C:/Program%20Files%20(x86)/Bentley/ProjectWise/bin/MSOffice/PWOffice12AddInImpl.DLL

Extensibility

Assembly Version: 7.0.3300.0

Win32 Version: 7.00.9466

CodeBase: file:///C:/windows/assembly/GAC/Extensibility/7.0.3300.0__b03f5f7f11d50a3a/Extensibility.dll

office

Assembly Version: 15.0.0.0

Win32 Version: 15.0.4815.1000

CodeBase: file:///C:/windows/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll

stdole

Assembly Version: 7.0.3300.0

Win32 Version: 7.00.9466

CodeBase: file:///C:/windows/assembly/GAC/stdole/7.0.3300.0__b03f5f7f11d50a3a/stdole.dll

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5495 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

pwintegrator.Interop

Assembly Version: 1.0.0.0

Win32 Version: 08.11.11.111

CodeBase: file:///C:/Program%20Files%20(x86)/Bentley/ProjectWise/bin/pwintegrator.Interop.dll

Microsoft.Office.Interop.Word

Assembly Version: 15.0.0.0

Win32 Version: 15.0.4815.1002

CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Word/15.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Word.dll

Microsoft.Office.Interop.Excel

Assembly Version: 15.0.0.0

Win32 Version: 15.0.4815.1002

CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Excel/15.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Excel.dll

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

DMAddin4Office

Assembly Version: 8.11.11.111

Win32 Version: 08.11.11.111

CodeBase: file:///C:/Program%20Files%20(x86)/Bentley/ProjectWise/bin/DMAddin4Office.dll

KNAddinShared

Assembly Version: 8.11.11.111

Win32 Version: 08.11.11.111

CodeBase: file:///C:/Program%20Files%20(x86)/Bentley/ProjectWise/bin/KNAddinShared.DLL

KNCore

Assembly Version: 8.11.11.111

Win32 Version: 08.11.11.111

CodeBase: file:///C:/Program%20Files%20(x86)/Bentley/ProjectWise/bin/KNCore.DLL

Microsoft.VisualBasic

Assembly Version: 8.0.0.0

Win32 Version: 8.0.50727.5483 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5494 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

CustomMarshalers

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/windows/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

<system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box."

Any ideas as to what this could be?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hi Chloe,

Let's start Excel in safe mode as mentioned in the following article and verify the result:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If excel works as expected in safe mode, disable the add-ins by following steps mentioned below and determine the problem causing add-in:

a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

b) Check if there are add-ins listed, clear the checkbox.

c) Close the Office program and restart it.

d) Disable each add-in one at a time, restart the Excel, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

If issue still I suggest you to follow the steps mentioned in the article below and see if it helps.

Excel 2010 not responding, hangs, freezes or stops working

https://support.microsoft.com/en-us/kb/2671569

Disable Anti virus:

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Clean boot:

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Please do let us know if you need any further assistance, we will be glad to assist you.

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Error in Excel keeps occuring

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