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office 2013 freezes, not reponding, crach (event ID 1002)

Anonymous
2016-05-17T14:24:33+00:00

OFFICE goes crash after saving/editing word/excel file or responding time is too long

all automatic updates is installed.

I'm using trial version from official site microsoft office 2013

HOW TO FIX?

Log Name:      Application

Source:        Application Hang

Date:          17.05.2016 16:19:39

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-TRO8TJR

Description:

The program EXCEL.EXE version 15.0.4823.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 3b4

 Start Time: 01d1b0361b44a0fe

 Termination Time: 0

 Application Path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

 Report Id: 879e81fd-1c29-11e6-9df2-3010b31e5748

 Faulting package full name: 

 Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-05-17T12:19:39.335233800Z" />

    <EventRecordID>8314</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-TRO8TJR</Computer>

    <Security />

  </System>

  <EventData>

    <Data>EXCEL.EXE</Data>

    <Data>15.0.4823.1000</Data>

    <Data>3b4</Data>

    <Data>01d1b0361b44a0fe</Data>

    <Data>0</Data>

    <Data>C:\Program Files\Microsoft Office\Office15\EXCEL.EXE</Data>

    <Data>879e81fd-1c29-11e6-9df2-3010b31e5748</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>

  </EventData>

</Event>

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Anonymous
2016-05-18T05:01:26+00:00

Hi,

Thank you for posting your query in Microsoft Community.

Repair the Office suite, restart your computer and then try working with the Office applications.

Refer to the following article for instructions on repairing the Office suite.

https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b 

If the issue still persists, Let's run 'Fix it' from the following link and then try installing the Office suite and verify the result:

http://support.microsoft.com/kb/2739501

Reply with  the results and I’ll be happy to help you further.

Thank you.

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