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Trying setup ms office 2013: error 1921

Anonymous
2016-05-06T22:46:02+00:00

hello every one this massege appears when trying setup ms office 2013 ..

ERROR 1921Service ‘MDM’ could not be stopped. Verify that you have sufficient privileges to stop system services.

i tried to find MDM but i cant find it in windows 10

i need to run the program a fast as i could .. please help .

Original title: ---error 1921---

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-05-10T18:35:14+00:00

    I've moved your post to a category where I hope it will be more notice.

    3 people found this answer helpful.
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  2. Anonymous
    2016-05-18T09:21:57+00:00

    Hello,

    Please provide more information before we proceed.

    How exactly are you trying to install Office 2013 on your computer (Using DVD or downloading Office setup file online)?

    I suggest you to start the computer in clean boot mode and then try to install Office 2013 application and check if it works as expected.

    Starting the computer in clean boot mode would disable all the non-Microsoft applications and the antivirus which could be one of the reason for the issue.

    Refer the article below to start the computer in clean boot.

    http://support.microsoft.com/kb/929135

    **Disclaimer:**Ensure to restart the computer in normal mode after completing the troubleshooting steps.

    Hope the information helps. Do reply with updated issue details for further assistance.

    Thank you

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