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DNS settings

Anonymous
2016-06-20T11:54:42+00:00

Hi - I have just subscribed to Office 365 for my small business - the set up for moving my existing domain email to Microsoft asks that I modify the DNS settings. I have 6 different email addresses on the domain used by different members of staff. If I go ahead with the 365 set up, will all of the staff have to change their email client settings to get their mail, or can I do this one address at a time?

The whole thing of adding nameservers etc scares me, because I worry that if it goes wrong we may lose email in downtime, and it really isn't clear what the implications of the set up process is, such as how quick it is and whether it affects all email addresses on the domain or not. 

Is there any help for this, or should  I as a non-expert have to engage IT support in order to make this move?

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  1. Anonymous
    2016-06-20T12:18:17+00:00

    P.S.

    You do NOT need to change your Name severs. Where is your DNS hosted? You can leave it there if you are happy with it.

    The only thing you need to do is just change the MX records for mail, and add the CNAME for autodiscover record.

    Now if you are using Lync (Skype for business), you can add those DNS records too

    But you do NOT need to change Name servers.

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  2. Anonymous
    2016-06-20T12:16:51+00:00

    Giles

    Your domain has a "MX" record that tells the world where to send email for that domain. You will have to log into your current DNS provider and change the MX record in your DNS to point to Office 365. This will mean that any email that is sent to any users on your domain will go to Office 365.

    Once you do that, the users do need to configure outlook to connect to Office 365.

    If you setup your CNAME in your DNS for the "Autodiscover" record, then when you go to setup the new profile in Outlook, the only thing it ask for is the users email address and password. Outlook will configure automatically.

    So, to answer your question, Once you change your MX records, all users emails will go to Office 365. So all users need to connect outlook to Office 365

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  3. Anonymous
    2016-06-24T13:34:52+00:00

    Hi David,

    Thanks for the reply. This is what is confusing to me then. It is unclear from the directions given in the interface (screenshots supplied) that the last step, "Setup DNS" is optional. It totally looks like it is required to be all set with our Office 365 setup (upper screenshot). But when I go to Step 3, it is clear that this step would require a change of nameservers. So, I appreciate that you are correcting this in this forum, but it needs to be corrected in the Admin Dashboard as well. So then I gather that I can safely ignore this incomplete setup message and I can tell my colleagues at work that they can ignore this as well. Is that correct?

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  4. Anonymous
    2016-06-24T12:29:42+00:00

    Outlook is just a piece of software that runs on your desktop machine, it has nothing to do in this topic.

    What you are talking about is where you want the mail for your domain name. A domain name is after the @ in your email address

    If you want your mail for your domain to go to Office 365, then you need to change the MX records in your DNS to point to Office 365, if you do not want the mail to go to office 365 , then don't change your MX records.

    You do not need to change your name servers.

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  5. Anonymous
    2016-06-24T10:00:53+00:00

    We are a small company and we currently are heavy users of GMail. I am the admin for our Office365 trial and I have not yet "completed" the setup because I don't want to redirect our email to use Outlook, but we do want to have access to the software like Word, Excel, etc. The Admin interface seems to indicate that unless I change the DNS Nameservers to point to Microsoft Nameservers - your comment notwithstanding - I will never be finished with the installation. 

    If this is not a necessary step, as you comment would seem to indicate, then the interface needs to be updated to reflect this. 

    Paul

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