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grammarly / word document lost

Anonymous
2016-05-28T20:02:13+00:00

I am using word 365, I created a word document, I used grammarly to correct the spelling. When I tried to save it, it froze, I could not do anything, tried to name the document in word to save it, it would not allow me to save, then it was gone, it was no where to be found. I went through all the recovery channels with word, no document. I searched the computer, as best I knew how, do document. How can I find this document on my computer?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-05-29T10:12:08+00:00

    Hi Ronald,

    I understand that you have lost your Word document when you are trying to save it.

    As per your issue, please refer to the following article and check if it helps:

    https://support.office.com/en-ie/article/Recover-an-Office-file-4bddecb7-bf4f-4aad-b1b3-dab1633b5bbf

    Please post to us if you need any assistance with Office.

    Thank you.

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  1. Anonymous
    2017-03-15T07:30:06+00:00

    Thank you, I will try it now.

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  2. Anonymous
    2017-03-15T07:22:20+00:00

    Hi James,

    To troubleshoot the issue, we suggest running a repair on Microsoft Word. To do that, kindly refer to the article below:

    Repair an Office application

    Let us know how it goes.

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  3. Anonymous
    2017-03-15T06:37:10+00:00

    I have just had the same issue, almost. I was checking a Word doc (Word 365) in Grammarly when suddenly it was as if someone was holding down the delete key. I could do nothing as the words were literally eaten by the cursor, line after line. I have checked the article in the link you provided but, when I started Word, there was no Document Recovery window showing and 'recent unsaved documents' didn't show any documents from today; yesterday's were there, but not the 1,300 words I had just typed.

    For added info: Document auto save was on for every five minutes, and I had been working on the doc for at least half an hour so it should have been AutoSaved.

    The only way to stop the words from being eaten was to Ctrl + Alt + Del and end in task manager.

    Both Grammarly and Office/Word are legit, paid for subscriptions and up to date.

    My keyboard is fairly new and no keys are sticking. I've always used this make of keyboard with this PC (Windows 10, 64 bit) and had no issues.

    I can't find anything in a search for .tmp

    I don't know what can be done except to answer the question: where else might I find unsaved files if/when Document Recovery fails to show up after a crash.

    The other answer, of course, is to save the work manually every few seconds, but then that's what Auto Save is meant to do and in this case, it failed. Perhaps it's a problem with the Grammarly/Word relationship.

    Totally frustrating!

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