Hi @KZ
In order to help narrow down the issue, I have the following questions to confirm with you:
- Are you logged in Teams on the web client? Device settings are not available in the Teams web client. By design, this option only appears on the desktop app.
- Does anyone else have the same problem in your organization?
If the above issues are ruled out, you could try to update Teams. To update Teams, click on your profile picture and hit the Check for updates button.
Besides, you could try the above method of deleting client cache to check if the device is recovered.
You could refer to this blog, which tells you how to fix Microsoft Teams Device settings not showing.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.