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64-bit Office 2016 Home and Business full version install

Anonymous
2016-10-02T00:16:21+00:00

I have 64-bit Office Visio and Project on my PC. I purchased Office 2016 Home and Business full version through a 3rd party website. When I try to install, it only offers 32-bit install package which conflicts with the existing 64-bit Office software on my machine.

I have diligently searched for a resolution on how to install 64-bit Office 2016 Home and Business full version. Microsoft only gives details on how to install 64-bit Office 365 which is not what I just purchased.

Looking for a solution has been hugely frustrating. As complicated as it is to architect software, I would think that Microsoft could see this coming down the pipe and offer easy to find solutions, rather than re-directing all searches back to the same page for Office 365 fixes (which don't help my issue).

I'm suspecting the 3rd party website I purchased from did not disclose that the purchase was only 32-bit, but I really don't know yet. Having to wait for them to respond.

Does anyone have a solution? It will be much appreciated.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2016-10-09T12:48:36+00:00

    I got to the Microsoft login multiple times before I created this question on the forum. The problem is once I log in and initiate a download it defaults to 32-bit with no way to select 64-bit. I opened a ticket with support. The rep asked to remote in to my computer, then find a link that only she had visibility to and share it with me. Then I opened another ticket to hopefully fix this for future people who might run into the problem and went in circles work much frustration due to their responses. That rep never resolved that concern so I guess if anyone else has the same issue they will have to jump through hoops  like I did and scratch their head wondering why Microsoft can't provide a straightforward means to download 64-bit versions of their software. I wondered if maybe my purchase was only 32-bit and haven't gotten that answered either from the vendor a purchased it from. 

    Yes, I can install Visio and Project on the same PC with Office.

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  2. Anonymous
    2016-10-02T02:58:36+00:00

    You have 2 problems.

    You have identified one, you cannot mix 32 and 64 bit Office installations.

    Your Office license gives you the right to install either 32 or 64 bit versions.  MS defaults to 32 bit, which is giving you a problem.

    Office 2016/365 requires you provide an email account at the start of the install process. Have you gotten past that point?

    If you have Log in to the MyAccount site, it should show your 2016 H&B license. If it does, then you can use the instructions for finding the "offline installer" to find your 64 bit installation option.

    How do I use the Office 365/2016 offline installer? Downgrade to Office 2013 - DownGrade - Down Grade - Back out

    https://support.office.com/en-us/article/How-do-I-use-the-Office-2016-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c Offline installer

    Looking for help with a one-time purchase of Office 2013 or Office 2016?: Download the install files for a one-time purchase of Office 2013 or Office 2016

    http://answers.microsoft.com/en-us/office/wiki/office_365hp-office_install/retrograde-upgrade-office-3652016-to-2013-download/fbdf55d9-9b62-4ac0-95af-56a9f848c2b2

    • installer options, including downgrade

    https://support.office.com/en-US/article/How-do-I-reinstall-Office-2013-after-an-Office-2016-upgrade-a6ca92f4-cbb4-4609-9fdb-f8d3dd6812f3 How do I reinstall Office 2013 after an Office 2016 upgrade?

    For more information about installing Office, see Download and install Office 365 Home, Personal, or University on your PC.Looking for help with a one-time purchase of Office 2013 or Office 2016? Associated with email Account - Offline Installer

    Download the install files for a one-time purchase of Office 2013 or Office 2016

    https://support.office.com/en-us/article/Download-the-install-files-for-a-one-time-purchase-of-Office-2013-or-Office-2016-0fdd3f0e-9b3f-4689-9f43-03e1143bb20e

    Looking for Office 365 help?: How do I use the Office 2016 offline installer for Office 365?

    If you made a one-time purchase of Office 2013 or Office 2016 (not a subscription to Office 365), you can download the install files directly to your computer.

    Important   Downloading the install files can take quite a while. Please be sure your computer stays powered on and connected to the Internet while downloading.

    Sign in to your My Account page.

    Choose Install from a disc.

    Choose I want to burn a disc, and then choose Download.

    Save the installation file to your computer and then run it to install Office.

    **Applies To:**Office 2013, Office 2016

    I suspect you have another problem that you haven't encountered yet.  I SUSPECT that you will find that you CANNOT install 2016 H&B alongside Visio and Project.  I SUSPECT that MS has built in a bias against "Home" users and Visio/Project.  I hope I'm wrong. (Please let us know if you do successfully make this installation so I can confirm/deny my suspicion).   If that happens, one option is to install one of the products inside of a VM like Hyper-V or VirtualBox.  That should isolate the installations enough to allow them to complete.

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  3. Anonymous
    2016-10-09T12:53:04+00:00

    PS. In case anyone tries to follow up on the history of my tickets (don't know that anyone here has that power?)  I used a different login than what I'm using here.

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