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Mouse stops working when viewing slide show in PowerPoint

Anonymous
2016-09-27T21:21:58+00:00

I am running PowerPoint 2013 on a Windows 7 PC at work, and ever since I got this computer, I have had a problem with the mouse failing to work whenever I try to view a slide show or use reading view; it's as if I unplugged the mouse.  I can still use the keyboard controls to advance the slides and see the slide show, but the mouse is non-functional, even after finishing the slide show and returning to Normal or Slide Sorter views.  I have to use Alt+F+X on my keyboard to close down all of my programs and then the Windows key to restart my computer in order to restore the mouse function.  Has anyone else ever seen a problem like this, and, if so, how did you address it?

Thanks!

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2016-09-28T15:10:42+00:00

    Thanks for the tip and the quick reply.  I updated my Logitech mouse driver and support software, then reopened PowerPoint, and that seemed to solve the problem for about a second, but then it froze again.  I rebooted and tried once more to open a slide show, but with the same result, unfortunately.  Do you have any other thoughts?

    Thanks!

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  2. Anonymous
    2016-10-10T18:59:34+00:00

     I did try using a different mouse (which is what our IT rep also suggested last week).  It did install the new driver after the reboot, but, unfortunately, it didn't solve the problem in PowerPoint.

    Marcus

    In that case I suggest you come back to the question and "unmark" the reply you previously marked as 'answer', the same way(and place!) you marked it as answer. That way potentially more people will look at your problem.

    (I just looked to see what the answer was, out of curiosity)

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  3. Anonymous
    2016-10-10T18:44:07+00:00

    I haven't yet tried to uninstall the Logitech driver, but I did try using a different mouse (which is what our IT rep also suggested last week).  It did install the new driver after the reboot, but, unfortunately, it didn't solve the problem in PowerPoint.  I'll have to work with IT to work through the details of the mouse drivers on my machine, but thanks for the suggestions.

    Marcus

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  4. John Korchok 232.4K Reputation points Volunteer Moderator
    2016-09-28T15:53:40+00:00

    You can try uninstalling the Logitech driver to see if the mouse will work better with the generic Windows mouse driver:

    1. In Windows, click on the Start orb and choose Control Panel.
    2. Click on Hardware and Sound, then under the Devices and Printers heading click on Device Manager.
    3. Look for the Logitech mouse under Mice and other pointing devices.
    4. Right-click on the Logitech mouse and choose Uninstall. Click on OK.
    5. Restart your computer. You should see a notice from Windows that it has found new hardware. It should assign the generic driver to your mouse automatically. Then see if it works any better in PowerPoint.

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  5. John Korchok 232.4K Reputation points Volunteer Moderator
    2016-09-28T14:06:05+00:00

    On the off-chance that you have Microsoft Mouse Mischief installed, there have been some reports of it causing similar problems. If not, then I believe you have a bad mouse driver. If the mouse is a brand name like Logitech, please visit the manufacturer's web site to see if they have a newer driver. If it's a no-name or generic mouse, the company where you purchased the computer may be able to help.

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