Activation error 0x800070005 for Office 16 365

Hi Neophytos,

I apologize for the frustrations you experienced and will share them with management so we can take steps to improve. Thanks for taking the time to let us know what happened.

Consider the issue is still not resolved, please keep working with our engineer to investigate further. Once you confirm the issue is resolved, we will share the solution to the community. Community members will benefit from your sharing.

Thanks for your understanding.

Spike

Hi Neophytos,

Feel free to come back at any time and let us know whether you have received the PM we have sent.

Thanks,

Spike

Hi Neophytos,

From your description, I noticed that, after deleting the product key, you don’t reboot the computer to activate Office as Jim mentioned in Step 4. Therefore, please perform the step4 with the command and active it again after rebooting the computer to check the result.

If the issue persists, could you confirm the following details?

1. To trouble if the issue is caused by the old version of Office, please run the ROIScan.vbs tool to collect the ROIScan.log file. Then, share with it with us for your further investigation. I have sent you a private message to collect the information. You could check and respond to it via https://answers.microsoft.com/en-us/privatemessages/list.
2. Could you share with us a screenshot about your current licenses? To check it, please go to the subscription page: https://portal.office.com/account/#subscriptions .

Regards,

Shirley

Hi Jim and many thanks for your reply,

   Using Office 16, I tried all the steps you mentioned in your reply (except step 4) without success (same error). I then noticed in my educational account that there was an option to install Office 365 ProPlus with the 2013 apps (Office 15). I tried to install that version (after I cleaned the Office 16 version using  https://support.office.com/en-us/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8). I also performed an online repair of Office 15 through the control panel. 

I then tried the activation process and I got the same error (0x80070005).

For the Office 15 installation, cscript ospp.vbs /dstatus reports 2 keys with the last 5 characters being G8X9C and VMFTK (the second key was also reported with the Office 16 installation as I mentioned in my initial post).

I used your proposed step 4, to delete both product keys in sequence. After the key deletion, retried the activation by starting an office application (with administrator rights) which failed with the same error (0x80070005).

I then tried cscript ospp.vbs /act which gave the output shown below. The issue seems to be with the second key (ending in VMFTK) which was also present in the Office 16 installation. The first key was deleted and re-activated successfully.

I am also curious about the purpose of the second key (it points to a "grace edition license" while there is an active key with a "subscription edition license"). 

I also downloaded and tried to run the Support and Recovery Assistant for Office 365 (without success though as it seems my educational institution is not supported). Any ideas how to debug further this? I also wonder whether there is any other way to activate Office e.g. somehow generate a key from my educational subscription account and enter that manually in the activation dialog? 

Installed product key detected - attempting to activate the following product:

SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580

LICENSE NAME: Office 15, OfficeO365ProPlusR_Subscription1 edition

LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel

Last 5 characters of installed product key: G8X9C

<Product activation successful>

Installed product key detected - attempting to activate the following product:

SKU ID: 3ad61e22-e4fe-497f-bdb1-3e51bd872173

LICENSE NAME: Office 15, OfficeO365ProPlusR_Grace edition

LICENSE DESCRIPTION: Office 15, RETAIL(Grace) channel

Last 5 characters of installed product key: VMFTK

ERROR CODE: 0xC004F017

ERROR DESCRIPTION: The Software Licensing Service reported that the license is not installed.

Hi InspireNeo,

To investigate the issue, I'd like to share the following information:

1. Please make sure there's no other version of Office installed on your PC which may cause confliction.
2. Here is an article for your reference:

Office error code 0x80070005 when activating Office

You can update Office, run Office as an administrator to give it a shot.

3. Follow this guide which contains various troubleshooting steps:

Unlicensed Product and activation errors in Office

4. You can use cscript ospp.vbs /unpkey:xxxxx command (xxxxx = the last 5 characters of installed product key) to delete the product key, reboot your PC and try to activate it again.

Thanks,

Jim