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We found a problem / We're sorry, Office Click-to-Run installer encountered a problem.

Anonymous
2016-09-22T08:38:06+00:00

Dear O365 Community,

We found a problem!

We're sorry, Office Click-to-Run installer encountered a problem because you have these Windows Installer based Office programs

installed on your computer:

The customer purchased Office Pro Plus O365 and Project from us and is facing below error message while installing project on office. Thank you for your kind assistance and support. Kind Regards,

Nadeem.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-09-22T10:14:33+00:00

Hi Nadeem,

It is an expected behavior that you will receive the error message if you try to install a Windows Installer Based Office when you have other Click-to-Run installer based Office programs installed on your computer.

Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows Installer technology (MSI) is used to install the volume license editions of Office, like Microsoft Office Professional Plus and Microsoft Office Standard.

You can't have Office products of the same version (like 2013 or 2016) that use two different installation technologies installed on the same computer. This also applies to standalone applications like Access, Visio, Project, Skype for Business, or OneDrive for Business.

For more information, you can refer to the following article.

Office installed with Click-to-Run and Windows Installer on same computer isn't supported.

As a workaround, you can install different version of these two products, for example, Project 2013 (MSI) and Office 2016 (CtR).

Thanks,

Ran

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  1. Anonymous
    2017-10-06T11:35:53+00:00

    This is so VERY much NOT the expected behavior. The expected behavior is that the software installs and we can use what we paid for. This is in fact absurd behavior. Not only do we have to figure out bit-ness and licensing model and then download the correct one, we now need to figure out what installer was used.

    Seriously Microsoft? Are you this desperate to lose customers?

    I NEED TO REVIEW MY PROJECT PLAN MEANTIME I'M JUMPING AROUND INSTALLERS.

    Thanks. Next time I'll chose something else

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  2. Anonymous
    2018-03-23T14:14:39+00:00

    This is, in fact "absurd behavior" because I just paid $139 for a copy of Visio I cannot use and will not be refunded because apparently I was supposed to know which 2016 installers were compatible.  Straight to hell with this.

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  3. Anonymous
    2018-01-23T18:08:14+00:00

    yep-- this is stupid. 

    so we have an old version of one software, and try to install another and it makes you uninstall one of the other products to put this on?

    what a PITA

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  4. Anonymous
    2017-12-03T15:55:59+00:00

    i have the same question

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