Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Melban,
Based on your description, I think the issue is related to the Minecraft Education Edition.
I did some researching and found the answer in this FAQ, you can click the link below to check if it works for you.
https://education.minecraft.net/support/faq#4385
However, as our forum focuses on Office 365 Business services, we suggest you search answers via https://education.minecraft.net/support/contact-us/ when you have any questions about Minecraft next time.
Thanks for your understanding.
Lance