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The Add-Ins tab is missing on my WORD 2010 Ribbon

Anonymous
2017-01-18T23:09:15+00:00

I have QuickBooks Premier 2016 and Office 2010.  I am trying to follow a QB procedure that requires the WORD Add-In, and the Add-Ins tab does not appear on my Ribbon.  I have it checked in the "Customize the Ribbon..." tab under Word Options, and, when I look at the Add-Ins, the QBWord.dot file is shown as an Active Template.  I have spent quite literally several hours on this.  I have looked and many links via a Google search, and I have yet to find a solution that works for me.  Along the top of the Ribbon I have File - Home - Insert - Page Layout - References - Review - View.  I even un-checked the Mailings selection that was shown previously; it had originally been between References and Review.  If I check it again, it re-appears.  If I un-check it, and move the Add-Ins up to be between References and Review, Add-Ins still does not appear, even though it's checked.  I have tried un-checking Add-Ins and then re-checking it, and it doesn't show.  I have contacted QuickBooks, and, from everything they have told me and the documentation they sent, the problem is seems to be Microsoft-related at this point.  What am I missing?  HELP!!!  Thanks!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-01-26T17:02:49+00:00

    Hi Charles.  I appreciate the reply.  We are actually using Office 2010.  I can't argue that the problem is with the QB .dot file, however, we called QB Support, and, THEY said it's Microsoft!  (SURPRISE, SURPRISE!  :(  :)  )  Anyway... for the time being, we are using a work-around and don't want to get bogged-down putting a lot of time into this.  It's one of those things that seems like it should be, and SHOULD be, relatively easy, but the software manufacturers have decided to make it difficult if not impossible!  :(   Thanks again!!!

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  2. Anonymous
    2017-01-19T01:26:55+00:00

    Doug - thanks for the reply.  Yes, the .dot file is checked to appear.  The QB instructions clearly show (with screen shots) the "Add-ins" tab to the right of the "View" tab.  I understand your "blame" on QB, but I can't even get the tab to appear.  I CAN OPEN the .dot file with WORD, so it SEEMS like the file itself is good?

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  3. Doug Robbins - MVP - Office Apps and Services 323K Reputation points MVP Volunteer Moderator
    2017-01-19T01:11:06+00:00

    If you look in the Templates and Add-ins dialog (Developer tab>Add-Ins>Add-Ins, does the QBWord.dot file appear in the list of items that are currently loaded with a check mark in the box beside it?

    I assume that the QuickBooks add-in is supposed to display something somewhere on the ribbon.  As the Add-Ins tab of the ribbon is not necessarily that place, where do QuickBooks say that it should appear?

    In spite of anything that QuickBooks might tell you, it is their problem if their add-in does not work.  There is nothing that Microsoft can or should do about it.

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  4. Anonymous
    2017-01-19T16:41:54+00:00

    Thanks - that made no difference.  :(   I'm clearly missing something - the whole thing makes no sense to me.

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  5. Doug Robbins - MVP - Office Apps and Services 323K Reputation points MVP Volunteer Moderator
    2017-01-19T05:51:57+00:00

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