Web Apps service level agreement

Yusuf Azad 21 Reputation points
2022-09-28T12:59:43.98+00:00

Hello Experts,

Is there a way to calculate / generate monthly or weekly SLA for azure web apps. I am looking to calculate SLA for our in-house app services.

Regards,

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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  1. ajkuma 28,036 Reputation points Microsoft Employee Moderator
    2022-09-30T16:26:27.663+00:00

    @Yusuf Azad , adding you sreejukg's suggestion.

    As mentioned in the SLA for App Service doc

    We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers.

    If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees.

    (Copied from the above doc URL shared | (Please refer the link for up-to-date info)

    I understand you're looking for some tool/report to monitor the SLAs, but there is no such native tool.
    You may check these resources to corelate uptime.

    --Just to highlight -way to calculate and report SLA (service-level agreement) (for Web Tests ) through a single pane of glass across your Application Insights resources and Azure subscriptions - see Downtime, SLA, and outages workbook

    --If you wish you may share your feedback on Uservoice - All of the feedback you share in these forums will be monitored and reviewed by the Microsoft engineering teams responsible for building Azure. Additionally, users with a similar request can up-vote you post and add their comments.

    More SLA summary for Azure services

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  1. Sreeju Nair 12,666 Reputation points
    2022-09-28T13:06:28.193+00:00

    You may find SLA for All Azure services from https://azure.microsoft.com/en-us/support/legal/sla/summary/

    For the SLA for Azure App Service, refer https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_5/

    Hope this helps

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  2. Luke Murray 11,436 Reputation points MVP Volunteer Moderator
    2022-09-29T03:25:27.453+00:00

    Have a look at Composite SLAs: https://learn.microsoft.com/en-us/azure/architecture/framework/resiliency/business-metrics#composite-slas

    "Composite SLAs involve multiple services supporting an application, each with differing levels of availability. For example, consider an App Service web app that writes to Azure SQL Database. "

    There is a React SLA Estimator App - https://github.com/mspnp/samples/tree/main/Reliability/SLAEstimator - which I believe this site is running: https://slaestimator.aztoso.com/

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