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Office 2016 / ProPlus 365 license changed to KMS after February 2017 update

Anonymous
2017-03-13T18:50:55+00:00

We had users report that they were missing their "Inplace Archives" in Outlook 2016.  Upon investigation it appears that after the February 2017 Deferred Channel update that the licensing status for Microsoft Office365 ProPlus (aka "Office 2016") changed from using Office365 and was then redirected to our internal KMS server.  Technically this should not be possible.

Version 1609 (Build 7369.2118)

February 2017

16.0.7369.2118

Proper output from "ossp.vbs /dstatus" (P.I.I. info removed):

PRODUCT ID: 00202-50794-63245-AA011

SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580

LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition

LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel

LICENSE STATUS:  ---LICENSED---

ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.

REMAINING GRACE: 58 days  (84805 minute(s) before expiring)

Last 5 characters of installed product key: XXXXX (removed)

Output when in a "broken" state:

PRODUCT ID: 00339-10000-00000-AA589

SKU ID: d450596f-894d-49e0-966a-fd39ed4c4c64

LICENSE NAME: Office 16, Office16ProPlusVL_KMS_Client edition

LICENSE DESCRIPTION: Office 16, VOLUME_KMSCLIENT channel

LICENSE STATUS:  ---LICENSED---

REMAINING GRACE: 174 days  (251872 minute(s) before expiring)

Last 5 characters of installed product key: XXXXX (removed)

Activation Type Configuration: ALL

 KMS machine name from DNS: INTERNAL_KMSSERVER.COM:1688

 Activation Interval: 120 minutes

 Renewal Interval: 10080 minutes

 KMS host caching: Enabled

I tried both a quick and an online repair with no luck.  Currently the only fix is to reinstall Office with the latest February deferred channel update installed.  I have a case open with Microsoft but wanted to check with the Office community as well.

Anyone else run into this issue?  If so any fix/workaround instead of reinstalling Office?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2017-03-29T14:43:41+00:00

    Here are the steps to fix this issue:

    Reset the Office 2016 licensing status

    1. Use the ospp.vbs script along with the "/UNPKEY" to remove the KMS license key. Steps are outlined here:

    https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-initial-activationinstall-state/ 2. Logout and log back into Windows 3. After logging back in, accept the "First Things First" EULA prompt for Office to become activated.  This makes Office use the proper Office365 license. 4. Upon launching Outlook it may take a few minutes for the Inplace Archive folder to appear.

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  2. Anonymous
    2017-03-21T12:34:18+00:00

    This is still an issue and I am working with Microsoft on this.

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