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It let's me deny but if I pick a number (right or wrong) and hit approve then I get this error. I then have to put my password in and then deny the request and then approve the new request that will have the 5 digit code instead. This is on the new fold4 on android.
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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Yes I am having the same problem using a Samsung s21 ultra. I damaged my previous s21 ultra so bad I had to get a new one and now even though I imported everything properly and as far as I can tell everything set up the way it should be I'm getting that same error all the time.
I haven't had any success yet in fixing jt and it hasn't gone away ...
Any suggestions welcome!
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I had been hating that error message on my Samsung S22 but uninstalling the MS Authenticator app then reinstalling it worked. no longer have the problem!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 3%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
I'll second this, uninstalled and it worked. BE SURE TO HAVE YOU PASSWORDS READY. ALL INFO! Especially when you have 2AF or alternate emails etc.
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I'm experiencing the same issue with the Samsung S24+; what a pain this is.
Answer accepted by question author
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I had the same error after migrating from a Samsung S21 ultra to a Samsung S22 ultra.
I had to uninstall and reinstall the authenticator app and then sign in with my account again and now it is working
Yep I did the same thing too yesterday and it's now working. Thanks!
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A much quicker solution is to just clear the data for the app. Depending on backup settings on your device reinstalling the app could pull the bad data back down as well.
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I also backed up the Authenticator App data to the Cloud in Authenticator App Settings, uninstalled the Authenticator App, restarted my Galaxy S20, installed the App afresh and started to recover from backup as written at the bottom of the presented list. When prompted to verify my identity via my email I failed to receive the code on my mobile and my PC which was signed into the same Microsoft account and email. Fortunately, I keep a second Galaxy S8 with the Authenticator App (and other crucial Apps) periodically updated (as a fall back device) and when starting that, the code appeared there which I cancelled as I'd started over again to recover from backup on the S20. I then used the Authenticator App on the S8 to complete the verification of the S20. So a little disturbing about getting the code!