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Excel and Word Documents formatting changed all of a sudden.

Anonymous
2017-02-28T23:43:49+00:00

I have Office 2000 and Office 2013 installed on my Windows 10 desktop computer.  I have had them on there together for years. This problem just started last Friday.  

I came into work Friday to find that the font and color of font changed in my Outlook 2013.  I went in and changed the default fonts for Outlook back to my correct fonts.  I few hours later I went into my word/excel documents through Office 2000 (I do most my work in Office 2000).  I have about 10 .doc's and 10 .xls's that I use on a daily basis.  The formatting on these documents is completely off. I don't know if the changes in Outlook changed anything, it seems unlikely though.  The odd thing is it hasn't changed on all my word/excel documents.  It is only certain ones. All the Word documents are protected with the Protect Form button so you can't edit anything but the form boxes and check boxes.  The Excel documents are password protected so they can't be edited other than certain fields, yet some of those protected fields were changed.  I have a few manuals that I've written for our electronics.  There are certain paragraphs that the font was changed from Times New Roman to Calibri (Body).  That is the same font that my Outlook was changed too when I fired it up on Friday.  The whole manual isn't changed though, only certain parts.  Also I have older manuals that were created by other people and they open fine with no changes.

I've tried a few troubleshooting things. I copied the folder with all the documents to a different computer with Office 2000 on it as well. The documents all open up fine on that computer.  I then tried to save one of the .doc's as a different name on that other computer.  I brought it back to my desktop and it was still screwed up when I opened it.  All these issues are also showing up in Word/Excel 2013.  I have tried different styles and that has not helped.  I also tried deleting the normal.dot and other normal files hoping they would recreate.

What am I possibly missing?  Did changing the default font through Outlook cause all this?

Thanks for any help.

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  1. Anonymous
    2017-03-02T22:42:46+00:00

    I fixed it!  Well my excel documents are still formatted wrong but they print correctly.  My word documents are fine though.  It turns out that somehow my Calibri got deleted from the Windows Fonts.  It may have been through an update although the only update I did was the Windows Defender one.  I installed the ttf file for Calibri and now all my documents are back to normal.  Thanks for the assistance.

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  2. Anonymous
    2017-03-01T12:51:21+00:00

    Hi Cory,

    To isolate the issue, we'd like to know the following:

    • Have you made any changes or updates to your PC prior to this?
    • Have you recently updated your Office application?
    • Are you getting any error messages?

    Thank you.

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  3. Stefan Blom 342.4K Reputation points MVP Volunteer Moderator
    2017-03-02T22:57:14+00:00

    Thanks for the follow-up.

    For future reference, you can tell if a font is being substituted by clicking the Font Substitution button in the Advanced category of File | Options.

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  4. Anonymous
    2017-03-02T06:03:23+00:00

    We suggest repairing your Office. Check the article below and follow the instructions provided.

    Repair an Office application

    If running Repair doesn't solve the issue, we suggest that you uninstall and reinstall Office. See the article below and follow the instructions given.

    Uninstall Office 2016, Office 2013, or Office 365 from a PC

    Let us know how it goes.

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  5. Anonymous
    2017-03-01T14:26:28+00:00

    Thanks for the response.  The only Windows Update I had was Windows Malicious Software Removal Tool (KB890830).  I think that was just a virus definition update if I'm not mistaken.  I have not updated either version of Office.  When I was troubleshooting this problem yesterday I did update my Office 2013 to the latest version.  I also have tried to do a system restore to a previous date but my system restore keeps failing due to the 0x80070091 error.  That is a nightmare to try to fix.  I delved into it a yesterday but got a bit in over my head.  I had the same system restore issue before this Office problem arose. I am also not getting any error messages.

    Edit:  I have also done virus scans with Avast! and Malwarebytes.  They did not find anything.

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