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Office Lens Not Working on Android Phone

Anonymous
2017-03-26T16:46:29+00:00

As soon as the document, photo, or whiteboard is saved in OneDrive, etc., Office Lens goes back to the "picture" I just photographed. When I look in OneDrive, OneNote, etc., it's not there or anywhere.  And yes, uninstalled and reinstalled, etc.

Would love to use the app, but can't!  Any help is appreciated.

FeBr

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2017-03-29T05:18:40+00:00

Hi FeBr,

Thanks for the information.

As there is someone using the following steps to solve his problem, can you try them and share the result with us?

First, sign out of OneDrive, OneNote, Word and PowerPoint. Then log into Office Lens first and log back into the others.

Besides, the second picture you provided is the Recent notes page of OneNote, which will not appear right after you save items in Office Lens.

Thanks for your time.

Regards,

Joanne

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  1. Anonymous
    2017-04-02T06:22:12+00:00

    Hi FeBr,

    Glad to know that the problem is resolved.

    We welcome you to share great ideas about Office Lens  in our UserVoice.

    Regards,

    Joanne

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  2. Anonymous
    2017-03-30T16:01:05+00:00

    I meant Office Lens.....:)

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  3. Anonymous
    2017-03-30T15:52:22+00:00

    Yes, it worked! I think that instruction should be something included in Office Drive after installed.

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  4. Anonymous
    2017-03-28T18:30:06+00:00

    The captured photo on the Recent Page is not the picture taken with office lens.

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