Sentinel HASP for Windows 10/11

Question

Sentinel HASP for Windows 10/11

Campbell, Jefferey 61

I use a HASP key for unlocking software for a specific software I use for work. But less than a month ago there was a Windows 10 update that made the HASP key stop working. It also doesn't work on my new Windows 11 laptop. The company who makes the keys supposedly has an update driver but that doesn't work either and the software company doesn't know of any fix yet and it is critical for it to work as it is for Fire Life Safety.

Campbell, Jefferey 61 Reputation points

2022-10-06T14:24:24.94+00:00

Already Tried this and it did not work. The software program I use that requires the HASP key still does not recognize the HASP key. I think it may be a software updated needed with their drivers but I have not received any answers.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Campbell, Jefferey 61 Reputation points

2023-01-20T14:52:32.9766667+00:00

I did all that and the commands still don't work.
CN 5 Reputation points

2023-01-20T15:05:15.9233333+00:00

You're clearly not doing it right.

You need to be using CMD and from the folder where haspdinst.exe is, run the commands.
girg94 skavdx 0 Reputation points

2023-02-25T22:48:00.2333333+00:00

I cannot uninstall the bad HASP driver because its date is more recent that Version 8.11. The process does not appear in Windows Task Manager. How to delete it ? Thanks.
sara leoncini 0 Reputation points

2023-06-12T16:36:52.9433333+00:00

Me neither.
Md Mizan 0 Reputation points

2023-07-17T18:50:49.85+00:00

no warking may new app instoling
JENSENeering 0 Reputation points

2023-09-14T23:22:13.44+00:00

I am having the same issue with connecting to a HASP key in Windows 11. It worked fine with Windows 10. Please correct this ASAP. This is creating a work stoppage for my business. I would revert back to Windows 10, if if I could.
Peter Aptaker 0 Reputation points

2024-01-14T10:08:25.0666667+00:00

Any ideas how to download the suggested 8.11. I have found a copy of 8.21 but I fear it is too modern. Though I fear none will fix legacy dongle Windows 11
Peter Aptaker 0 Reputation points

2024-01-14T10:13:24.8633333+00:00

Any ideas how to download the suggested version 8.11. I have found a copy of 8.21 but I fear it is too modern.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

3 answers

Your answer

Campbell, Jefferey 61 Reputation points

2022-10-06T14:24:24.94+00:00

Already Tried this and it did not work. The software program I use that requires the HASP key still does not recognize the HASP key. I think it may be a software updated needed with their drivers but I have not received any answers.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Campbell, Jefferey 61 Reputation points

2023-01-20T14:52:32.9766667+00:00

I did all that and the commands still don't work.
CN 5 Reputation points

2023-01-20T15:05:15.9233333+00:00

You're clearly not doing it right.

You need to be using CMD and from the folder where haspdinst.exe is, run the commands.
girg94 skavdx 0 Reputation points

2023-02-25T22:48:00.2333333+00:00

I cannot uninstall the bad HASP driver because its date is more recent that Version 8.11. The process does not appear in Windows Task Manager. How to delete it ? Thanks.
sara leoncini 0 Reputation points

2023-06-12T16:36:52.9433333+00:00

Me neither.
Md Mizan 0 Reputation points

2023-07-17T18:50:49.85+00:00

no warking may new app instoling
JENSENeering 0 Reputation points

2023-09-14T23:22:13.44+00:00

I am having the same issue with connecting to a HASP key in Windows 11. It worked fine with Windows 10. Please correct this ASAP. This is creating a work stoppage for my business. I would revert back to Windows 10, if if I could.
Peter Aptaker 0 Reputation points

2024-01-14T10:08:25.0666667+00:00

Any ideas how to download the suggested 8.11. I have found a copy of 8.21 but I fear it is too modern. Though I fear none will fix legacy dongle Windows 11
Peter Aptaker 0 Reputation points

2024-01-14T10:13:24.8633333+00:00

Any ideas how to download the suggested version 8.11. I have found a copy of 8.21 but I fear it is too modern.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Limitless Technology 39,921

Hi,

Thank you for posting your query.

Kindly follow the steps provided below to resolve your issue.

Download the Run-time Environment Installer from the following URL: https://we.tl/t-7Me1YJ3aL7
Right-click the zipped folder saved to your computer and choose “Extract All…”. Follow the extraction wizard.
Run the HASPUserSetup.exe file and follow the installation wizard instructions to complete the installation.

Go to this link for your reference https://3design.com/en/knowledge-base/installation-sentinel-hasp-run-time-environment-windows/

Note: This is a non-Microsoft website kindly take precautions before downloading anything.

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If the answer is helpful kindly click "Accept as Answer" and upvote it. Thanks.

Asparuh Kamburov 0 Reputation points

2023-12-05T16:09:51.3366667+00:00

That worked for my problematic Sentinel HASP key on Windows 11. Thanks a lot.
E K 0 Reputation points

2023-12-10T07:44:52.1633333+00:00

Thank you so much. I have a $2000 program I was able to load.
Rachel Levy 0 Reputation points

2024-09-10T11:48:12.9133333+00:00

Hi,

The above mentioned installation pack is not of 8.11 version but 8.23 from 10/2021
Tiago Souza 0 Reputation points

2025-04-24T21:30:21.7366667+00:00

This worked for my problematic HASP in Windows 10. Thank you very much.

Well done!

Answer 2

CN 5

I can confirm that v8.11 works for me.

What I suggest you do is manually remove the HASP drivers.

download the CLI runtime from [https://supportportal.gemalto.com/csm?id=kb_article&sys_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab

extract the file and run the commands:

haspdinst.exe –remove

and

haspdinst.exe –purge

uninstall all other related software and reboot. Then install v8.11 from above.

Campbell, Jefferey 61 Reputation points

2023-01-20T14:33:14.32+00:00

System does not recognize these commands. They are invalid commands. Maybe because I uninstalled the drivers from the device manager already?
CN 5 Reputation points

2023-01-20T14:38:12.7733333+00:00

The commands will work regardless.

You need to download the file, extract the ZIP and use CMD to take you to that directory of the extracted files then run commands.

Sorry its this link

[https://supportportal.gemalto.com/csm?sys_kb_id=979a4e21db92e78cfe0aff3dbf9619c6&id=kb_article_view&sysparm_rank=5&sysparm_tsqueryId=b5bf2849db6465904f917828f496198c
Mel 0 Reputation points

2025-01-02T16:49:45.7066667+00:00

I did the cmd command line and it has installed successfully but there was no change to the problem. Sentinel still only shows up as other device in the device Manager and I am not able to install my software. Has there been any update on this issues? I am really desperate to get it working.

Answer 3

Hi All,

Just thought I'd say I managed to resolve this issue.

I think its party down to pc security blocking the Hardware Key.

this is a helpful link;

https://docs.sentinel.thalesgroup.com/ldk/LDKdocs/SPNL/LDK_SLnP_Guide/Appendixes/Problems%20and%20Solutions.htm

User's image

You need to install this, during the install it will promt you to allow it through the windows firewall.

Uninstalled the sentinel runtime software and re-installed Sentinel_LDK_Run-time_setup.

From here : https://supportportal.gemalto.com/csm?sys_kb_id=979a4e21db92e78cfe0aff3dbf9619c6&id=kb_article_view&sysparm_rank=5&sysparm_tsqueryId=b5bf2849db6465904f917828f496198c&sysparm_article=KB0018319

As soon as I'd installed the liscence manager and allowed the software through the firewall my Securty Key lit up again and was detected by the sofware again.

Hope this helps

Rachel Levy 0 Reputation points

2024-09-09T13:08:14.82+00:00

Hi,

I have the same problem and tried to set off the Memory Integrity check (as the message required), but am not identified as ADMINISTRATOR on my new Windows 11 machine.

My account is of "Administrator" type and I am the only user.

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Sentinel HASP for Windows 10/11

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