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Installation Error Code 30015-1025 (1392)

Anonymous
2015-12-25T07:49:09+00:00

When I try to install Office Home & Student 2013, I get C:\programfiles\microsoft15\clientx64\integratedoffice.exe, the file or directory is corrupted and unreadable.

After following their step-by-step to correct I get: couldn't install we're sorry, we had a problem installing your office program. Is your internet connection working? do you have enough free space on your main hard drive? Please try installing again after you've checked the above. Go online for additional help. Error code 30015-1025 (1392).

The strange thing about this is I installed it a couple of weeks ago. I tried opening a document only to get these error codes.

Any Ideas? Help?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2017-09-05T01:25:51+00:00

    So I had this same error after uninstalling Office 2010, but then being unable to install Office 365 because "Something went wrong".

    After spending hours troubleshooting, and doing everything under the sun (including having a Microsoft representative hop on with me to troubleshoot to no avail), I renamed the folder in C:\ProgramData\ProgramData\OFFICE to OFFICE.old.

    It turns out that folder was corrupted, so the installer could not write to it. The installer then created a new folder, and the installation completed.

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  2. Anonymous
    2016-02-17T10:51:48+00:00

    Try this first: Error code 30015-1011 (1392) and 30015-4 (1392) when installing Office

    Have read of this document Known issues with Office and Windows 10  Then scroll down to the bottom of the page and click on Contact Us>then on Chat online with a Microsoft tech. Do not use the telephone option because the tech may need to access your computer.

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  3. Anonymous
    2016-01-13T22:34:59+00:00

    Sorry, I was unclear. Yes, Office was installed and worked correctly for about a month. After that month I tried to open a document make in Word and it wouldn't open. I uninstalled and reinstalled only to receive the above error codes. I have tried doing this several times with no success. Any ideas?

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  4. Anonymous
    2015-12-25T14:05:43+00:00

    I have not seen this exact error message before. I have not seen any documented fix for it.

    I have seen this code, with a different sub value, not (1392), but it has no fix.  In my error code "collection" : http://answers.microsoft.com/en-us/windows/wiki/windows\_other-windows\_install/office-error-code-300-and-up-part-2-of-3/f5e9749f-6806-46cf-9eda-e25ec4890bcb

    I have the link to that other question. You can take a look at it see if there has been any fix reported.

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  5. Anonymous
    2015-12-25T08:17:13+00:00

    Try Troubleshoot installing Office and Office 365 (It is not clear from your post whether or not office is installed and stopped working or you are still attempting to install it?)

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