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Unable to print to PDF and save to a Local OneDrive Location

Anonymous
2017-08-28T02:10:26+00:00

I have been having the same problem from two different Windows 10 PC. Both were freshly built in the last 45 days. Please help!

Microsoft Windows 10 Pro (64-bit)

Microsoft OneDrive Version 2016 (Build 17.3.6943.0625)

OneDrive is "Up to date", and all other files (75 TB) are in sync

From Word, Export, Create PDF/XPS to Local folder (not OneDrive) creates file successfully

From Word, Export, Create PDF/XPS to OneDrive Local folder creates file successfully

From Word, Print to PDF to OneDrive Local folder fails to create file

From Word, Print to PDF to Local folder (not OneDrive) creates file successfully

From Outlook, Print to PDF to OneDrive Local folder fails to create file

From Outlook, Print to PDF to Local folder (not OneDrive) creates file successfully

From Edge, Print to PDF to OneDrive Local folder creates file successfully

From Edge, Print to PDF to Local folder (not OneDrive) creates file successfully

From Chrome, Print to PDF to OneDrive Local folder fails to create file

From Chrome, Print to PDF to Local folder (not OneDrive) creates file successfully

From File Explorer, files pasted to OneDrive Local folder are synced correctly

***PII masked by forum moderator***

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2017-09-13T20:34:56+00:00

Hi Bryan,

Thanks for the detailed information.

Based on all our troubleshooting result, it seems the issue only happens if you select Print to PDF and save the document to OneDrive local synced folder.

I'd suggest you try removing Microsoft print to PDF printer and add it back to check the result.1.  Type Printers & scanners in your computer's search pane and open it, click Microsoft Print to PDF and select Remove device.

2.  Restart your computer, make sure that the Microsoft Print to PDF feature in Windows Features is turned on. Open Printers & scanners again and click on Add a printer or scanner on the right side.

3.  Click on The printer that I want isn't listed>Add a local printer or network printer with manual settings>Next.

4.  Select Use an existing port and select PORTPROMPT:(Local Port) on the right side, click Next.

5.  Select Microsoft in the left pane, select Microsoft Print to PDF in the right pane, and click/tap on Next.

6.  Select Use the driver that is currently installed and click on Next twice, then click Finish.

If the issue can't be fixed, we'd like to confirm some information to move forward:

1)If you sign into OneDrive sync client with a different Office 365 account on your computer, then try to print a new document to PDF and save it to the account's OneDrive local synced folder, will it exhibit same behavior? This can help us clarify whether the issue is related to a specific account or it is related to OneDrive sync client.

2)I notice that you mentioned " all other files (75TB) are in sync" and it seems that you haven't tried to test this in your home PC, please try signing in to OneDrive sync client with your Office 365 account and choose sync less files for example few GB files to your PC by the steps in this article to check whether it exhibits same behavior: Choose which OneDrive folders to sync to your computer.

3)Just a confirmation, when you mentioned "Both PCs have been rebooted multiple times", do you mean that you perform a clean boot to your computer via the steps in this article: How to perform a clean boot in Windows? Since a clean boot can help eliminate software conflicts and troubleshoot or determine what conflict is causing the problem.

4)I notice that it works when you try to print to PDF from Edge, did you perform any other changes to your computer, OneDrive sync client, Edge or other settings before it works for Edge?

5)A screenshot of your computer operating system information, you can check it by the steps in this article: Which Windows operating system am I running?

Regards,

Joanne

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  1. Anonymous
    2017-09-08T02:29:09+00:00

    I only see only file attached, so here is the other file,

    Bryan

    ***PII masked by forum moderator***

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  2. Anonymous
    2017-09-07T05:57:11+00:00
    1. Any attempt to "C:\Users\B***n J*****n\OneDrive - M2 Technology, Inc" fails to create the file. 
    2. Print To PDF provides no error message appearing as if the print to PDF completed successfully, but after over 20 attempts no file is created in local OneDrive folder.
    3. Please see the attached two files.

    Thank you for your assistance!

    ***PII masked by forum moderator***

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  3. Anonymous
    2017-08-30T05:01:14+00:00

    Hi Bryan,

    Have you checked the information above?

    Please feel free to let us know the result.

    Thanks,

    Cherry

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  4. Anonymous
    2017-08-28T09:33:52+00:00

    Hi Bryan,

    To make the problem more clearly, can you please tell us some information below?

    1.Where is the file stored, in the local or OneDrive online?  

    2.What does the “fails to create file” mean, no responding other error message?

    3.Please share a screenshot of your Word version with us. (File> Account)

    Thanks,

    Cherry

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